Job Information
ADP Consultant TLM Support in Etobicoke, Ontario
TLM Support Consultant
Job purpose
Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.
Duties and responsibilities
Follow call handling best practices to deliver Service Excellence
Resolve inbound service requests from internal and external clients utilizing ADP Time products
Adhere to schedule as per Workforce Management
Achieve call metrics as determined by business unit
Detail client service requests in client record management system
Collaborate with internal product support partners to bring resolution to client request
Maintain knowledge and proficiency of Time and Labor Management products
Support additional ADP business partners as call volume permits
Qualifications
Bilingual -- French & English
Proven track record for delivering superior customer service
Aptitude to learn new software applications
Basic understanding of networks, routers, switches, IP addresses
Excellent organization and prioritization skills
Strong attention to detail
Excellent time management skills
Strong communication -- written and oral
Education
Post-secondary diploma or equivalent
Experience
1-2 years of customer service experience
Working conditions
Able to work between 8am-8pm EST
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.