Job Information
Insight Global Service Desk Manager in Folsom, California
Job Description
Service Desk Manager
Location: Remote (with occasional travel of 1-3 days to the office) in California, Texas, or Indiana.
Compensation:
Texas: $25-33 per hour or $55,000-$65,000 annually
Indiana: $25-28 per hour or $50,000-$55,000 annually
California: $32-55 per hour or $70,000-$115,000 annually
Job Type: Contract-to-hire or direct hire
Responsibilities:
Build and Develop: Establish and enhance a robust help desk offering.
Customize Ticketing Tool: Drive the customization of the ticketing system (e.g., Zoho Desk or other platforms).
Reporting: Create and maintain reporting mechanisms to measure IT effectiveness and productivity.
Hands-On Support: Handle some tickets personally until the team is fully staffed.
Team Management: Oversee and manage a team of service desk agents.
Infrastructure Setup: Assist in setting up infrastructure and scaling support operations.
Technical Expertise: Utilize experience in AB Audio Visual or collaboration to support phone systems, VOP, collaboration, or AV.
Networking: Understand networking concepts and apply them effectively.
Client Interaction: Deal with clients adeptly, addressing technical issues and ambiguity.
Information Gathering: Gather relevant information from clients and provide accurate answers.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Managerial Experience: Mid-level management experience in a similar role.
Technical Support: Proficiency in managing technical support and ticketing systems.
Audio Visual Knowledge: Strong background in AB Audio Visual or collaboration.
Phone Systems and Collaboration: Experience supporting phone systems, VOP, collaboration, or AV.
Networking Skills: Solid understanding of networking principles.
Problem-Solving: Ability to handle complex technical issues and ambiguity.
Communication: Excellent communication and client-handling skills. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.