Job Information
Stryker Senior Technical Support Engineer (Hybrid) in Fort Wayne, Indiana
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
As a Stryker Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm PST. Rare late shift work and on-call work on an as-needed basis. This position reports to the Manager, Technical Support and you will be expected to work onsite in a hybrid capacity at 1950 West Cook Road, Fort Wayne, Indiana on Tuesday, Wednesday and Thursday each week.
Who we want:
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Analytical problem solvers . People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
You will document and manage customers' reported issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Review product documentation prior to new releases
Report product defects and enhancement requests
Identify and advocate product supportability requirements
Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
Protect the security of medical or sensitive records to preserve their confidentiality
What you need:
BA in Computer Science or related field or 6+ years equivalent work experience
2+ years' experience in customer technical support role; hosted application environment
Basic MS Windows system administration knowledge
Experience interfacing with Tomcat and web service troubleshooting
Familiarity with Windows service and performance troubleshooting and knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools
Understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Knowledge of VMWare and Amazon Web Services, Wireless (802.11 a/b/g/n) infrastructure systems a plus
Understanding of relational database systems and SQL scripting is a plus
#IND1
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.