Job Information
Medtronic Principal Medical Affairs Specialist in Fridley, Minnesota
Careers that Change Lives
This position, Principal Medical Affairs Specialist, will have two primary responsibilities:
To interact with patients, investigate complaints that adverse health outcomes resulted from the use of company products, provide information to patients, and resolve their complaints.
To collaborate with Medtronic legal administrative professionals, paralegals, e-discovery specialists, and lawyers as a nurse-consultant on claims brought by patients who are represented by counsel and/or have filed lawsuits, and to assist in the investigation of those claims and lawsuits.
When interacting with patients, the Principal Medical Affairs Specialist will embody Medtronic’s “patients first” philosophy by being responsive, showing patience and empathy, and providing accurate medical and product information. The Principal Medical Affairs Specialist will develop strategies for resolving patient requests for compensation and follow through on those strategies, often with minimal supervision.
When working with Medtronic legal administrative professionals, paralegals, e-discovery specialists, and in-house counsel, the Principal Medical Affairs Specialist will serve as an integral part of the legal team, sharing specialized knowledge of medicine and of Medtronic products.
This position will report to the Director – Litigation.
Location: Twin Cities (MN)-based individuals preferred for hybrid (in office three days per week) position. Individuals in other U.S. locations may be considered for 100% remote work if applicant qualifies under Medtronic remote work policy.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Receive referrals from patient services functions of patients with complaints that adverse health outcomes resulted from the use of company products.
Interact with patients by phone, email, and written correspondence with empathy; provide accurate medical and product information while making clear you are not serving as a health care provider to patients.
Investigate patient requests for compensation and lawsuits by
o Consulting with knowledgeable individuals in Medtronic’s operating units about Medtronic products that are the subjects of patient complaints
o Reviewing product literature
o Requesting, collecting, and maintaining patient medical records in compliance with all applicable laws and regulations
o Comparing patient-provided information to known product information and patient medical records
o Reviewing returned product lab analyses
o Using reference library and peer review literature
- Draft or co-draft (with Medtronic counsel) written responses to patient requests for compensation, including:
o Chronologies and other summaries of medical records
o Summaries of product capabilities, potential adverse events, analyses of returned products, peer review literature, and instructions for use
Participate in regular meetings with Medtronic legal and clinical-scientific personnel and others regarding patient requests for compensation and lawsuits
Track and communicate status of patient requests for compensation and lawsuits
Track financial outcomes and implications achieved by resolving patient requests for compensation
Assist patient services functions with policies and training
Assist Office of Medical Affairs and Global Quality as requested
Must Have: Minimum Requirements
- Bachelor’s degree with 7+ years of clinical nursing experience to include familiarity with electronic medical records (EMR), or, an advanced degree with 5+ years of experience
Nice to Have
Valid state-registered nurse (RN) license in state of residence strongly preferred
Experience in healthcare management
Experience in legal field
Legal nurse or case management experience
Specialized knowledge of neurosurgery and orthopedic spine surgery
Ability to work independently and with minimum supervision
Empathy for patients in challenging medical circumstances
Integrity and strong ethical center
Excellent interpersonal skills
Excellent verbal and written communication skills
Critical reasoning, analytical, and care assessment skills
Planning and time-management skills
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .
This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here .
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
Min Salary
134400.0
Max Salary
201600.0
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.