Job Information
Trinity Health Patient Navigator (RN) - Neuroscience Institute in Ft. Lauderdale, Florida
Employment Type:
Full time
Shift:
Day Shift
Description:
Patient Engagement
Provide excellent customer service to patients, creating a positive and welcoming environment.
Field questions from prospective and established patients, addressing inquiries and concerns.
Guide patients through their orthopedic care journey, providing personalized support and information
Empower patients to make informed decisions about their healthcare by educating them on relevant topics such as insurance coverage, available care providers, and treatment options.
Appointment Scheduling and Concierge-Level Service
Schedule appointments efficiently, considering the availability of patients and care team members
Coordinate referrals for a multi-disciplinary care team, ensuring timely and accurate communication
Create a high touch, concierge-type patient experience from initial contact through the entire orthopedic care process.
Ensure patients feel supported, valued, and well-informed at every step of their healthcare at Commons
Education and Communication
Communicate effectively with patients, explaining complex medical information in a clear and understandable manner
Educate patients on their insurance coverage, including benefits, limitations, and any potential out of pocket expenses
Coordination of Care
Collaborate with multidisciplinary care team to coordinate appointments, referrals, and any necessary care follow up
Work effectively with diverse populations including staff and providers to create a high touch/high value care experience for patient
Maintain open communication with the care team to ensure seamless patient care coordination
Advocacy for Patient Needs
Serve as an advocate for the the patient, ensuring their concerns and preferences are communicated to the care team
Work to address any obstacles that may hinder the patient's ability to access and understand their healthcare options
Assist patients in accessing additional resources that may enhance their overall well being
Professionalism and Adaptability
Maintain a high level of professionalism in all interactions - Concierge style medicine
Demonstrate flexibility in adapting to a changing work environment.
Qualifications:
Education/Experience:
- Graduate of an accredited/approved school of Nursing, BSN preferred.
A minimum of two years of experience in a neuro, ortho or spine related field and five years experience as an RN.
- Must have demonstrated competence in the organization and implementation of health education and consultative services.
License/Certification
Registered Nurse in the STATE of FLORIDA
Certified in Basic Life Support (BLS).
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran