Job Information
University of Florida MSL - Weekend Access Services Assistant- Library Assistant 2 in Gainesville, Florida
MSL - Weekend Access Services Assistant- Library Assistant 2
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=532151&lJobSourceTypeID=796&sLanguage=en-us) Job no: 532151
Work type: Staff Part-Time
Location: Main Campus (Gainesville, FL)
Categories: Libraries/Museums, Veteran's Preference Eligible
Department: 55050100 - LB-MARSTON SCI LIB CHAIR
Classification Title:
Library Assistant 2
Job Description:
NOTE:This is a part-time position at .5 FTE (20 hours per week) with night and weekend hours
JOB SUMMARY
The Marston Science Library (MSL) Weekend Access Services Assistant functions as a team member of the Marston Science Library Access Services Unit. During the fall and spring semesters, regular workdays and hours for the position are: Friday, 5:00pm-10:30pm; Saturday, 1:00pm-8:30pm; and Sunday, 5:00pm - 1:30am. During the summer semester, regular hours are Friday, 4:00pm-9:30pm; Saturday, 11:00am-6:30pm; and Sunday, 3:00pm - 11:30pm. Schedule will be adjusted during intersessions, holidays, and when there are other changes in the George A. Smathers Libraries’ public service hours.
Primary duties include providing supervisory level desk coverage at the MSL Service Desk and closing procedures on Fridays, Saturdays, and Sundays. This position is focused on providing customer service at the service desk during night and weekend hours including providing reference services and answering questions by phone, email and in person using specific library tools and equipment. In addition, the position contributes to other aspects of running a large academic library such as locating lost or missing items, reporting any building or equipment issues, and participating in special projects.
RESPONSIBILITIES
MSL Service Desk – Circulation
Communicates effectively with and provides a high level of customer service to a diverse group of patrons
Provides courteous assistance with a variety of research tools
Provides tactful and timely assistance with patron inquiries by telephone, email, and in person interaction
Assists patrons with circulation transactions and account questions using the current Integrated Library System (ILS)
Loans and returns library items and course reserve materials
Provides secondary supervision to student staff assigned to the desk during scheduled evening and weekend hours. This includes training, coaching and directing daily work
Creates temporary guest accounts
Consults and advises patrons with questions about the Ares course reserve process
Answers directional, circulation, and basic reference questions, referring when necessary
Assists patrons with printers/scanners and other technology within the library as appropriate
Consults with patrons regarding technology-related questions associated with the equipment that is circulated at the desk (e.g. iPads, cables, tools, etc.)
Responsible for the service desk and building during desks shifts. Responds to and communicates necessary building information/issues and emergency situations that arise during desk shifts to supervisor and/or other MSL staff. Reports immediate building issues to work management
Works with other closing staff member and security staff to perform closing procedures.
Monitors exit gate alarms as patrons enter/exit the building
Provides service desk backup support when other staff members are absent
Covers additional shifts during exam periods when the library has extended hours
Reference Services
Provides reference services in person and by telephone
Assists patrons in use of electronic resources, online catalog, and basic reference materials and methods;
provides appropriate referral to area and subject specialists
Assists patrons with reservation system for study rooms and specialized equipment
Answers or refers Interlibrary Loan and UBorrow questions
Access Services Support
Conducts thorough library searches for books, journals, documents, and other library owned items reported as lost or missing by patrons and library staff and retrieves UBorrow requests
Processes patron recall and hold requests
Processes UBorrow hold items
Processes item not on shelf requests for patrons and assists with searches for missing items
Monitors and reports circulating technology issues to the Circulating Technology and Collections Supervisor
Monitors service desk supplies and forms, requests or replaces items when needed
Monitors and troubleshoots public printers/scanners and reports issues to Academic Technology
Assists with special projects
Processes mail for Marston
Other Duties
Participates in special projects and performs other duties as assigned
Serves on committees as appointed and participates in staff development opportunities as appropriate
Expected Salary:
$16.39 minimum hourly rate; The Smathers Libraries offer a salary commensurate with experience and credentials.
The University of Florida offers a competitive benefits package including health, retirement, paid time off, discount programs, professional development and worklife support.Learn more (https://benefits.hr.ufl.edu/) .
Minimum Requirements:
High School diploma or equivalent and seven years of library, or relevant experience; or an Associate’s degree and five years of relevant experience; or a Bachelor’s degree and three years of relevant experience; or a Master’s degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.
Preferred Qualifications:
Excellent customer service skills; ability to interact with diverse library clientele and co-workers in a professional manner
Evidence of excellent interpersonal skills including oral and written communication
Strong oral and written communication skills
Ability to work both independently and collaboratively to accomplish goals
Flexibility, and ability to adapt and work in a rapidly changing academic environment
Strong time management skills, organization skills, and attention to detail
Ability to interpret call number schemes, retrieve items from the shelves and reshelve items
Basic computer skills and experience with Microsoft Software
Ability to quickly learn appropriate technology
Special Instructions to Applicants:
Application Process
To apply, submit
a cover letter detailing your interest in, and qualifications for this position
your current resume or CV
a list of three references including their contact information (telephone number and email address)
Apply by 11:55 pm (EST) on June 29, 2024 (applications will be reviewed as received). Submit all application materials through the Jobs at UF online application system. If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, attlitchfield@uflib.ufl.edu.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page (https://jobs.ufl.edu/applicant-resources/veterans/) for more specific information.
Health Assessment Required:No
Advertised: 01 Jul 2024 Eastern Daylight Time
Applications close: 11 Jul 2024 Eastern Daylight Time