United Spinal Association Jobs

Responsible for learning Walgreens' operations and ways of working to lead "one-box" (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.

Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.

Training & Personal Development

Complete rigorous, accelerated program including all certifications needed for the Store Manager role.

Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.

Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.

Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.

Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

• Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.

Business Performance Management

• Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.

• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.

• Reviews and analyzes asset protection data and develops action plans to reduce loss.

• Reviews daily performance indicators and weekly operational metrics . Prepares action plans to improve results to discuss with the Store Manager and District Manager.

• Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.

• Business Planning

  • Works with Store Manager to understand key inventory metrics and processes.

  • Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.

  People & Performance Management

  • Learns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.

  • Learns how to effectively use Walgreens' HR and people management systems to supervise team members.

  • Shadows Store Manager in action planning and performance conversations, becoming familiar wit performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary.

  • Reviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.

  • Supports Store Manager in leveraging the team's strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.

  Communications

  • Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.

  • Assists Store Manager and/or District Manager in planning and attending community events.

  • Gains experience facilitating team member discussions around key operational and engagement metrics.