United Spinal Association Jobs

The ideal candidate for this IT Specialist role should possess strong analytical and communication skills in both English and Vietnamese, along with expertise in Office 365 products such as Power Automate, RPA, MS Forms, Power Apps, Cloud, DB, and MS Access.

Familiarity with SharePoint for document management and collaboration is essential.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

1. Renewal/procurement

• Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice…)

2. Helpdesk/Support/SLA

• Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA.

• Be the first level of contact for the business customer Incidents.

• Coordinate with the central support teams to get the right level of support required for the customers.

• Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA.

• Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacenter.

• Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems.

3. Change Control/Operation/Maintenance

• Develop, maintain, and upgrade local applications/ tools based on business requirements.

• Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability.

• Be the hands and feet support for the global teams in fixing issues and changes.

• Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure.

4. Support project-implementation

• Implement-support and run procurement of infrastructure, application launch/upgrade.

• Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture.

• May interact with suppliers and others within systems engineering communities and may influence the direction of technologies.

5. Processes/procedures/guidelines

• Responsible for improving the services by continual improvement process.

• Provides technical mentoring to team members.

6. Security Controls

• Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up)

• Develop support guidelines, processes, and procedures for operation.

REQUIRED BACK-GROUND/EDUCATION:

• Excellent analysis and communication skills in English + Vietnamese.

• Proficiency in Web and Mobile programming languages such as Python, C++, Java, etc...

• Knowledge of database management systems (e.g., SQL, MS Access).

• Have knowledge and experience with Office 365 products.

• Power Automate, RPA, MS Forms, Power Apps, and MS Access.

• Familiarity with SharePoint for document management and collaboration.

• Have experience in software development.

• Understanding of software development life cycle and version control systems.

• Smooth communication with strong teamwork, can lead and manage projects.

• Critical thinking and Problem-solving.

• Have a spirit of eagerness to learn new knowledge and always innovate at work.

PREFERENCE

• 3-5 years of relevant experience.

• Having working experience with the IT system in an auto industry factory is an advantage.

• Experience working on multinational and multicultural projects.

Requisition ID : 42888