Job Information
AAA Mid Atlantic Club Fleet Roadside Supervisor in Hamilton, United States
Leverage your strong supervisory, customer service and automotive experience with a team that values you, safety, and a commitment to helping AAA members. Join our Roadside Assistance Team as a Shift Fleet Supervisor in Hamilton, NJ managing day-to-day operations at our Fleet Office and working directly with drivers and other supervisors to make sure we've got our AAA members covered. The hours for this position are 5:00 pm to 1:00 am and will include weekends
What will you do?
Lead and collaborate with Fleet management, drivers, dispatch and administrative staff to deliver extraordinary customer service to AAA members, and customers, and ensure staffing levels, performance and sales goals are met or exceeded.
Supervise driver activities, provide coaching and training; maintain time records and staff schedules.
Monitor and coordinate Roadside Assistance service requests and provide emergency services and/or towing for AAA members and customers in a prompt, professional, courteous and safe manner.
Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.
Ensure safety procedures are followed and appropriate safety standards are met; maintain safe working conditions; order safety equipment; investigate accidents and injuries; initiate preventative measures.
Ensure vehicles assigned to fleet are maintained in safe operating condition and routine maintenance schedules are adhered to and maintained.
Investigate and resolve claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers.
Diffuse difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.
Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance’s strategic and business plans.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staffing, equipment, materials and supplies; monitor and control expenditures.
What we can offer you:
Monthly bonus potential based on team performance
Generous Paid Time Off
Paid Holidays
401(k) plan with company match
Medical, Prescription, Dental and Vision Coverage
Health Savings Account, Flexible Spending Accounts, and Dependent Care Flexible Spending Accounts
FREE Life Insurance
Dependent Life Insurance and Supplemental Insurance Plans
FREE AAA Membership (your choice of a Classic, Plus or Premium)
Tuition Reimbursement
S chedule: Weekend & Holiday hours are required
Minimum Qualifications:
Associate degree with major course work in business, organizational management or related field or equivalent.
5+ years’ work experience in an automotive or dispatch environment or 5 years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.
1+ years’ leadership or supervisory experience.
Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.
Must possess and maintain a valid State Driver’s License.
Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
Must attain and maintain all state and local licensing requirements.
Excellent oral, written and presentation communication skills to enable accurate completion of assignments and effective interaction with others.
Ability to function in a fast-paced environment and have strong organizational skills.
Proficient in the use of Microsoft Office and business line technologies including MS Word, Excel, & Roadside Assistance call receiving and dispatching systems.
Ability to lead a team.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to adjust work schedule and priorities to meet business needs.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Fleet
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.