Job Information
Kuehne+Nagel Air Logistics Operational Care Specialist in Hanoi, Vietnam
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required export/import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation (Export) or de-consolidation (Import).
To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration
To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
To support + resolve claims + disputes.
Your Skills and Experiences
Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
Having 2 years working experience in Air Logistics Operation (Import/ Export) is an advantage.
Good knowledge about international freight forwarding.
Being customer-oriented, willing to learn, detail-oriented, organized.
Good at communication + time management skills, having ability to work under pressure.
Good command of English (both verbal & written).
Good Reasons to Join
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.