Job Information
Safran TCSA Program Manager F/H in Hanoi, Vietnam
TCSA Program Manager F/H
Job field : Customer services and support
Location : Hanoi , Viet Nam
Contract type : Permanent
Contract duration : Full-time
Required degree : Master Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
Spoken language(s) :
English Fluent
# 2025-153226
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Job Description
The TCSA Program Manager is responsible for ensuring that the objectives set by the company's management and the contractual commitments made to the customer are met. This role combines operational duties from both TCSA Program Manager and Aftermarket Program Manager positions to address the full spectrum of responsibilities in customer support, and program management, ensuring both customer satisfaction and program profitability.
Key Responsibilities:
Customer Relationship and Program Management:
• Develop and maintain relationships with the assigned customers, acting as the main point of contact.
• Oversee aftermarket programs to ensure customer satisfaction and program profitability in line with company objectives.
• Collaborate with internal departments (sales, engineering, supply chain, front office) to ensure product delivery meets company requirements.
• Conduct regular risk analyses and ensure accurate and timely replenishment to avoid shortages.
• Advise airlines on spare parts status where shortages exist.
Technical and Project Management:
• Handle all technical and project management issues, managing in-service issues with support from internal stakeholders.
• Monitor service level performance and reliability metrics of seats.
• Conduct on-site product audits, identify and resolve new and existing issues.
• Provide on-wing troubleshooting inspections and participate in Technical Review Meetings.
• Manage defects on-site and liaise with airlines regarding any issues.
• Serve as the focal point for EIS support and gap issues analysis management.
Communication and Coordination:
• Interface with, and provide feedback to, Safran engineering support at the home base.
• Facilitate communication between airlines, Safran, and Maintenance Repair Organizations (MRO).
• Prepare and manage formal correspondence and reviews with customers per contractual agreements.
Financial and Budget Management:
• Monitor the budget and key customer satisfaction indicators.
• Implement actions to ensure budget alignment with company objectives and policies.
• Follow contract reviews to organize operational management of contractual stock, repair and cost follow-ups, invoices, exclusions, and workforce management.
• Optimize costs to increase margins while maintaining contractual KPIs.
Strategy and Compliance:
• Define and deploy after-sales strategies for the client portfolio, adhering to Safran program management milestones.
• Align program strategies across the Safran Seats Support and Services entity for the client portfolio.
• Ensure compliance with the SAFRAN program management framework.
Reports to: Marketing & Total Care Support Agreement Manager.
Travel: International and/or Domestic travel may be required: Up to 20%.
Direct Reports : No
Job Requirements
Education:
• Master's degree preferred (dependent on job experience).
Experience:
• 5-8 years experience in project/program management or stock management (preferably in an aerospace environment).
• International work experience is a plus.
Skills:
• Strong knowledge of program/project/contract management and inventory management.
• Proven ability to manage cross-functional organizations.
• Excellent communication, decision-making, and problem-solving skills.
• Strong negotiating skills; able to work in adversarial business environments.
• Proficient in all standard office software products (Word, Excel, PowerPoint); knowledge of PowerBI is an asset.
• Fluent in English; knowledge of French is a plus.
Additional Requirements:
• Ability to escalate issues at the right time and level.
• Team player with strong interpersonal skills.
• Perseverant and resilient.
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.