Job Information
Hilton Central School District 2024-25 Help Desk Manager -REPOST in Hilton, New York
The Hilton Central School District has a vacancy for a Help Desk Manager. This is a full-time, twelve-month position responsible for the managing of inventory and technical support of all student and staff computers, laptops, desktops, electronic displays and whiteboards, etc. as well as associated classroom technology in support of curricular and administrative programs. This position directly supervises technology staff and will report directly to the Director of Technology.
This is a re-posting. This position will be posted until filled.
Responsibilities of this position will include:
Supervises and coordinates the activities of technology staff for implementation and support of all classroom, lab, and administrative technology
Supervises and collaborates with technology staff in areas of technical problem solving, customer relations, and problem management
Oversees responses to requests for technical support and assistance, monitors effectiveness, and designs work processes for optimized responsiveness
Works in collaboration with administration to ensure successful planning and implementation of technology projects to meet district goals and ensure data security
Develops and recommends new hardware/software purchases, replacement schedules, and technology upgrades, including plans and procedures for technology deployments
Provides budget estimates and projections for repairs, replacements, and other technology asset management costs
Develops documentation for department operating procedures as well as technical support resources as needed to inform district members
Serves as part of the Leadership Team of the department, collaborating on initiatives and projects at various stages
Job Qualifications
Knowledge and Skills:
Eligible for a Civil Service appointment
Ability to effectively and positively interact and communicate with all levels of department and district staff and students
Strong organizational and documentation skills
Knowledge of Google and Active Directory/Azure administration as well as Windows and Chrome devices
Supervisory experience preferred
MINIMUM QUALIFICATIONS : Graduation from high school or possession of an equivalency diploma, plus EITHER: (A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR, (B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent experience in computer activities involving systems support or help desk operations; OR, (C) Four (4) years paid full-time or its part-time equivalent experience as described in (B) above; OR, (D) Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.
Application Deadline:07/08/2024
Civil Service Title: Help Desk Manager, Competitive
Job Number: 2024-25 Help Desk Manager -REPOST