Job Information
Marriott Guest Services Manager / Night Manager in Hong Kong, China
Job Number 24101660
Job Category Rooms & Guest Services Operations
Location Courtyard Hong Kong Sha Tin, 1 On Ping Street, Hong Kong, Hong Kong, China
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan Line), with daily complimentary shuttle bus service available.
Job Responsibilities
Reporting to Front Office Manager, the position is responsible for the operation and performance of the Front Office Department and maintains the standard of services and provide overall supervision to Front Desk
Act as shift in-charge and handle guest complaint / request
To ensure complete customer satisfaction and profitability in all these areas as well as continuous development of sales
Ensure complete guest satisfaction in room assignment and future rooms sales situation
To provide on-the-job training to new colleagues
To be familiarize with all rooms location, hotel facilities and services
Requirements
Hotel school graduate with Higher Diploma or above is preferable
Minimum 6 years hotel related experience and preferable in Front Office
Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
Shift duty is required
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.