Job Information
Robert Half Customer Service Representative in Indianapolis, Indiana
Description We are in search of a Customer Service Representative to become part of our team located in INDIANAPOLIS, Indiana. This role is in the Non-Profit industry and involves handling customer inquiries, maintaining customer records, and processing applications. As a Customer Service Representative, you will also monitor customer accounts and take necessary actions.
Responsibilities:
• Manage all basic customer service functions and provide support to customers
• Ensure accurate and efficient processing of integrated and non-integrated EDI orders
• Handle and resolve all customer complaints and claims
• Collaborate with the freight forwarder/carrier to file relevant claims and recover costs of damages/losses
• Utilize various technologies for daily job duties, including Microsoft Word, Excel, Gmail, and Salesforce
• Maintain up-to-date department files and manage data and sensitive information with discretion
• Use knowledge of our product and service offerings to solve customer problems
• Collaborate and communicate professionally with customers, staff, and other stakeholders
• Report any departmental concerns to the Customer Service Manager
• Undertake other duties as assigned. Requirements • Minimum of 2 years of experience working as a Customer Service Representative or in a similar role.
• Demonstrable experience in answering inbound calls and managing inbound/outbound calls efficiently.
• Proficient in call center customer service, with excellent communication skills and the ability to handle customer queries effectively.
• Strong customer service skills, with a passion for providing high-quality support to clients and stakeholders.
• Proven data entry skills, with a high degree of accuracy and attention to detail.
• Experience with email correspondence, able to communicate professionally and clearly via email.
• Proficiency in using Microsoft Word and Microsoft Excel for data management and reporting.
• Experience in order entry, capable of processing customer orders accurately and promptly.
• Ability to schedule appointments, manage calendars, and coordinate meetings effectively. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .