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If you are an experienced Service Delivery Manager with network engineering background and looking for a high-impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!

Req.#778364657

#LI-DNI

Responsibilities

• The Service Delivery Manager will be responsible for managing all aspects of our service delivery, including establishing and maintaining service levels, managing customer relationships, and ensuring high customer satisfaction

• Manage all service delivery processes and procedures

• Ensure high customer satisfaction through effective service delivery

• Establish and maintain service levels

• Manage and develop customer relationships

• Lead and manage service delivery teams

• Implement continuous improvement initiatives to enhance service delivery

• Resolve customer issues and complaints promptly and professionally

• Work closely with other departments to ensure seamless service delivery

• Monitor and report on service delivery metrics

• Assist on design and implementation oversight, and maintenance of client network infrastructure

• Manage and mentor a team of network engineers and technicians across the globe, fostering a collaborative environment

• Ensure that network-related issues/services requests reported via ticketing systems are prioritized, assigned, and resolved efficiently

• Coordinate network-related projects and ensure alignment with client timelines

Requirements

• The ideal candidate is a customer-focused leader who is experienced in managing teams and has a deep understanding of service delivery processes, procedures and network engineering

• Strong understanding of service delivery processes and procedures

• Excellent leadership and customer management skills

• Strong problem-solving abilities

• Excellent verbal and written communication skills

• Ability to manage and lead teams

• Networking and Infrastructure service delivery experience

• Ability to work from the office in Irving, TX 2-3 times per week or as requested

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.