Job Information
Amazon ICQA Area Manager, ICQA Area Manager in JAL, Mexico
Description
Our new Fulfillment Center in Guadalajara, MX is looking for an ICQA (Inventory Control & Quality Assurance) Area Manager, to supervise safety, quality, customer experience, and productivity of our department.
This Manager role will work closely with other Area Managers, process owners and business leaders to balance workload ensuring that the organization is operating on balanced and efficient shift while meeting all of your goals. The selected candidate will also support compliance guidelines to ensure a safe work environment for all associates, as well as to proactively identify and lead process improvement initiatives.
Job responsibilities are, but not limited to:
Measurement of quality and inventory transaction integrity accuracy while providing feedback to the operation.
Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service.
Plan for & identify root causes of inventory deviations through cause & effect analysis.
Supervise a team of 20-30 hourly associates in Inventory Control/Quality Assurance operations within the fulfillment center
Analysis of data trends to detect areas of improvement and define action plans to meet KPIs.
Basic Qualifications
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
English level B2
Preferred Qualifications
1+ years of performance metrics, process improvement or lean techniques experience