Job Information
US Tech Solutions Mac Technician in Jersey City, New Jersey
Duration:1 Year Contract
Job Description:
Our internal systems are generally cloud-based, and were looking for someone that shares that forward-looking approach, while having a solid grounding in traditional IT infrastructure. Our support team, by nature, is very much the same way: Physically split between four sites and two time-zones but communicating and working together as one tight-knit unit with the singular goal of providing the best possible service to our user base. This support role requires a high degree of independence, moment-to-moment flexibility, a natural curiosity, and a desire to see things through to completion, as on any given day youll find yourself being responsible for upgrading and imaging workstations, providing remote and in-person enterprise-level support for MS Teams and Microsoft Office 365 products, and using diagnostic skill to solve complex technical issues, all while providing advanced, personalized support to all Climate employees. If youre adventurous, yet serious about what you do, join a team thats dedicated to having a major impact on the world!
Responsibilities:
Administration and maintenance of workstations and other hardware; including imaging and asset management
Provide support within a 90/10% Mac OSX and Windows PC environment
Provide base-level Mobile iOS support, reimaging devices as needed
Provide support using remote diagnostics and access tools to internal and offsite employees
Respond and manage tickets via the Service Desk ticketing system and provide resolution and completion of issues meeting our service level agreements
Create and maintain IT SOPs (standard operating procedures)
Handle setup and teardown of user accounts across multiple cloud-based services
Interface with multiple technical and non-technical teams in the pursuit of resolutions and solutions to problems
Manage and maintain AV equipment and provide phone system support
Support AV for all site presentations
Conference room, audio/visual systems, and video conference support
Provide efficient and accurate service while meeting strict deadlines
Support a variety of email, file/print, and cloud-based services
Support multiple aspects of our office IT infrastructure, including design, implementation and end user interaction.
Mentor and support team members in their daily workload, offering assistance and support for more advanced problems
Perform other duties as assigned
Participate in On-Call Support schedule rotation consisting of one week every seven weeks
Experience:
Excellent Customer Service and a willingness to learn
Excellent communication ability
Great teamwork, analytical skill, and problem-solving capability
A self-starter, capable of working and getting results with minimal direct supervision
Experience supporting a mixed Windows/Mac OSX/iOS environment
Direct experience imaging and provisioning Windows, OSX, iOS, and Android based devices in an enterprise environment
Experience with Mobile Device Management products including Workspace One and JAMF
Experience with troubleshooting, repairing, and upgrading Apple and PC hardware
Experience supporting and maintaining an office network, with a broad understanding of client-side TCP/IP and Wifi network troubleshooting and configuration
Experience with Jira Service Desk and Service Now
Administrative experience with Atlassian JiraConfluence platforms
Experience in Active Directory
Experience with Okta
Experience supporting and troubleshooting Two-Factor Authentication methods
Experience supporting Cisco VPN client configurations
Experience supporting Office 365 Web Interfaces and Applications (Outlook, Teams, OneDrive, Calendar, etc.)
Experience supporting Citrix VDI solutions
Skills:
5+ years of experience supporting all aspects of an IT environment
Administrative experience with Microsoft 365
Experience with Po ycom and Cisco conferencing systems
Experience with Microsoft Identity Manager
Experience using Microsoft Azure
Experience interacting with Netskope, Forcepoint, and Crowdstrike technologies
Experience with audio/visual equipment diagnostics, setup, and teardown, providing conference room display, telephony, and video conferencing support.
Education:
A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.