Job Information
Hawaiian Electric Supervisor, Commercial Client Services - Maui in Kahului, Hawaii
Supervisor, Commercial Client Services - Maui
Date:Jun 25, 2024
Location: Kahului, Hawaii (HI), US, 96732
Company: hawaiianel
We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: at 11:59PM HST
BRIEF POSTING DESCRIPTION:
The P SN KEY ACCOUNT MANAGEMENT Department of the P CUSTOMER RELATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)
JOB FUNCTION:
Responsible for planning and managing MECO’s Commercial and Industrial Demand-Side Management (DSM) programs, Marketing and Technical Services activities. Directs the implementation of strategies for large-customer retention, promoting the use of innovative and efficient electrotechnologies, load management, renewable energy, and new core products and services.
ESSENTIAL FUNCTIONS:
Supervises the planning, programming, implementation/administration and evaluation of MECO’s commercial and industrial Demand-Side Management (DSM) programs and their integration into the Company’s long-range resource planning process. Responsible for the development of the large customer and commercial and industrial DSM sales and peak load components of the Company’s forecasts for regulatory and operational purposes. Serves as the Company’s expert witness in energy conservation and commercial and industrial DSM.
Develops and implements strategies and key actions identified for large customer retention, promoting the use of innovative and efficient electrotechnologies, load management, renewable energy, and new core products and services. Directs the administration of energy services and marketing functions including commercial and residential customer assistance for energy efficiency, conservation, load management, electrotechnologies, renewable energy, rate analysis and technical matters.
Oversees all divisional personnel matters including work schedules, performance appraisals, interviews, employee recognition, disciplinary action, safety, two-way communications, total quality management, teamwork, and training and development. Provides effective leadership, coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
Determines and manages the Division’s O&M, capital, and commercial and industrial DSM budgets.
Responsible for developing and ensuring divisional procedures are consistent with company tariff, PUC general orders, relevant Hawaii Administrative Rules and Sarbanes-Oxley requirements.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:
Knowledge Requirements
Working knowledge of marketing and project management principles and concepts usually acquired through marketing, project management, and/or engineering experience.
Working knowledge and demonstrated proficiency in long-range resource and DSM planning principles including surcharge recovery mechanisms and regulatory filings.
Working knowledge of utility and engineering economics.
Working knowledge of utility finance and accounting.
Working knowledge of company tariffs and rate schedules, and PUC decisions and orders. Basic knowledge of relevant PUC precedents, and regulatory policies and procedures. Demonstrated success in marketing of electrical or mechanical products and services, normally acquired through college level courses and hands-on experience in marketing roles or consulting engineering positions is required.
Bachelor’s degree in business administration or engineering science and appropriate education and experience required in order to effectively consult with customers and manage energy efficiency, conservation, load management, renewable energy, and technical projects. Graduate degree in one of the above fields preferred. Thorough understanding of electrical and/or mechanical engineering and marketing principles are required. Additional course work or equivalent experience in accounting and finance with the ability to perform basic financial analysis is required.
Extensive working knowledge of personal computers and/or mainframe systems and related software applications such as spreadsheets, word processing, end use engineering models, building simulations models, presentation and graphics software, and database is required.
Skills Requirements
Demonstrated strong leadership, interpersonal and team-building skills. Strong technical electrical and/or mechanical engineering skills. Ability to manage long-term, complex, multi-disciplined projects.
Demonstrated strong and effective interpersonal salesmanship skills. Ability to inform, influence, and persuade key decision makers and senior level executives while building constructive and productive customer relationships.
Strong analytical, organizational, planning and administrative skills.
Excellent written, oral and presentation skills. Experience making presentations one-on-one and to small and large groups.
Demonstrated ability to work with a variety of individuals and handle difficult and/or sensitive issues while meeting the expectations of internal and external customers.
Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent required driving positions stated in the Hiring Standards for Required Driving Positions policy.
Experience Requirements
Extensive (7 or more years) experience in supervising the administration of energy services and/or similar marketing and project management functions including commercial and residential customer assistance for energy efficiency, conservation, load management, renewable energy, electric utility rate analyses and customer relations. Graduate level education in one or more of these areas is also desirable and will meet the experience requirement on a year for year basis.
Extensive (7 or more years) experience in DSM program planning, programming, implementation/administration and evaluation.
Several years (3-5) experience in preparing PUC/regulatory filings is highly desirable.
Several years (3-5) supervisory and/or project management experience in a related field.
Role: Professional Supervisor
Number of Vacancies: 1
Location: Kahului – Maui
Hiring Range: The hiring range for the Supervisor, Commercial Client Services - Maui [Req ID 9138] position is $105,600.00 to $137,100.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com .
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.
Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.
In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.
Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”
Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”
For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions
This list may be amended, updated or revised from time to time without notice.
Nearest Major Market:MauiNearest Secondary Market:Hawaii