Job Information
State of Colorado Customer Service Representative - Law Enforcement Communication Center - Hybrid - Float Position in Lakewood, Colorado
Customer Service Representative - Law Enforcement Communication Center - Hybrid - Float Position
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Customer Service Representative - Law Enforcement Communication Center - Hybrid - Float Position
Salary
$45,216.00 Annually
Location
Lakewood, CO
Job Type
Full Time
Job Number
TAA-01638-03.2025
Department
Department of Revenue
Division
Motor Vehicles - Investigations
Opening Date
03/20/2025
Closing Date
4/7/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Marie Besgrove, HR Analyst marie.besgrove@state.co.us
Primary Physical Work Address
1707 Cole Blvd, Lakewood CO 80104 - This position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with client groups
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
Description of Job
The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver’s licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents.
We’re hiring a detail oriented and resourceful individual to be our Customer Service Representative in our Law Enforcement Communication Center! This role serves Coloradoans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely. If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you!
Primary Duties:
System research -
Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
Provides automobile dealer information for law enforcement.
Researches and performs searches of driver and registration files from various systems.
Dossier Retrieval -
Reviews requests for Colorado DMV images.
Follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.
Record Management -
Modify records to indicate surrender of a Colorado credential to another state.
Enter medical certification for CDL drivers.
Vehicle Holds -
Research vehicle hold files for various law enforcement, customers, and local and State government staff.
Remove vehicle holds as appropriate.
Schedule:
This position general works Monday-Friday 12:00pm-8:00pm, but will be required to work various shifts and weekend schedules to cover openings, as needed. This position is designated as an essential employee personnel. Training for this position will be conducted during the second shift which is 2:30pm-10:30pm.
The definition of essential personnel is: "Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare."
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
DATA SPECIALIST (G2D4XX) (https://dhr.colorado.gov/class-description-and-minimum-qualifications-for-g2d-data-entry)
MINIMUM QUALIFICATIONS :
Experience Only: Three (3) years of relevant experience in a call center or customer service environment
OR
Education and Experience: A combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:
The following are preferred but not required for this position:
Experience with pulling and reporting data
Proficiency with Google Sheets and Microsoft Excel
State experience in a customer service role
Typing 35-40 WPM
Written communication
Work experience with confidential/sensitive information
Special Qualifications:
Must be willing and able to cover other shifts due to absences, both scheduled and unexpected.
Must be willing and able to work day or night including weekends, holidays and during inclement weather.
Must maintain a clear background check in order to maintain CCIC operator authority.
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume, Cover letter
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I acknowledge that this position works as the team float and is expected to work various shifts and schedules to ensure unit coverage.
Yes
No
02
I acknowledge and am able/willing to fulfill 24/7 shift work as an essential employee.
Yes
No
03
Describe your experience working with confidential and/or sensitive information.
04
Describe your experience researching and pulling data from various systems and software.
05
CDOR - The salary for this position is $45,216 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
Yes
No
06
Please choose the response that best describes your level of proficiency using Microsoft Excel.
No Experience
Beginner
Moderate
Proficient
Expert
07
Please choose the response that best describes your level of proficiency using Google Sheets.
No Experience
Beginner
Moderate
Proficient
Expert
08
CDOR - By clicking "Yes" below, I am certifying that I understand that this position is designated as a hybrid work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as hybrid the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
Yes
No
09
CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
10
CDOR - Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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