Job Information
CVS Health Account Manager, Omnicare (Wisconsin) in Lansing, Michigan
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. This critically important role is responsible for managing local client relationships. This role will report to a District Manager of Omnicare Account Management and will manage and develop the client relationship as the liaison between clients and the enterprise. Account Managers are responsible for the day-to-day client support activities, as well as working to retain and expand existing business and are the key point of contact for driving customer satisfaction.
The Account Manager will have the opportunity to impact our business in the following ways:
Build strong client relationships by consistently delivering client interactions that develop trust and show value.
Attend client meetings as needed within LTC ( long-term care ) facilities.
Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders, as well as deliver quarterly Executive Reviews to facility leadership, in order to review business deliverables and evaluate new opportunities.
Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, and update customer on progress.
Manage routine client support activities and resolution of routine to complex client issues and requests. Answer client questions over the phone or in-person with LTC facilities.
Partner with Key Account team to deliver initiatives at facility level for National and Regional accounts.
Assess client needs by partnering with facility leadership and present Omnicare value proposition for new products and services to grow base.
Manage facility expectations of contractual covenants.
Deliver non-clinical facility training and support new program implementation.
Assist District Manager on all contract renewals within assigned book of business.
Responsible for activities associated in onboarding new facilities such as collection of resident information and medical records; scheduling, attending, and some facilitation of facility staff training; informing pharmacy of facility needs; serving as single point of contact for facility throughout onboarding process.
Operate with strong business acumen and industry knowledge, remaining conscious of industry trends.
Required Qualifications
2-4 years of experience in client/account management field.
Must reside in within a commutable distance of Milwaukee, WI.
Must be able to travel 50-75% of time within Wisconsin and upper Michigan.
Preferred Qualifications
Previous experience in long-term care account management.
Excellent customer service skills, knowing the appropriate time to be consultative versus solve a problem or fill a need.
Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution.
Ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist.
Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction.
Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities.
Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.
Education
Bachelor’s Degree or equivalent experience (High school diploma + 4 years of relevant experience).
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $85,068.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/04/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.