Job Information
Boston Symphony Orchestra at Tanglewood Assist Manager Lawn&Wheelchair Attendant in Lenox, Massachusetts
About Tanglewood In 1940, the Berkshire Music Center (now the Tanglewood Music Center) began its operations. Home to the famous Boston Symphony Orchestra, and the site of one of the world\'s best-known music festivals, Tanglewood hosts the Festival of Contemporary Music, along with many other events including concerts of various genres from jazz to pop. Today, Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. Job Responsibilities - Support the Lawn & Wheelchair Rental Manager in managing up to 20 staff members. - Train the staff in assisting Tanglewood patrons with wheelchairs and with the lawn chair / cushion rental (see descriptions on the Tanglewood jobs page). - Become proficient in the sales method for lawn chair / cushion rentals and train the staff. - Provide independent leadership for the staff when the Manager of Lawn Chair Rentals and Wheelchair Attendants is not present. - Keep accurate records of staff work times. - Provide strong leadership, create a positive working environment, and support a team dynamic among the staff. - Guide the staff in Customer Service skills and maintain the highest levels of service for Tanglewood attendees. - Work with Tanglewood Facilities to keep the wheelchairs in proper working order. Required Education and Experience Qualifications - Must be at least 18 years of age. - Excellent customer service and leadership skills, be able to remain thoughtful and courteous under pressure. Must be patient and be able to handle the general public under difficult conditions. - Must be organized and be able to support the management of the Lawn Chair Rental and Wheelchair Attendant team. - Must be able to assist in leading a team of around 20 part-time staff members and fill the role as manager when needed. - Must be comfortable interacting with patrons with mobility needs. - Must be able to push at least 200 Lbs. in a wheelchair, and must be able to lift up to 30 lbs. - Customer service and retail experience a plus. - This position involves flexible hours, late nights and weekends.