Job Information
Hampton Inn Front Desk Supervisor in Lockport, New York
Lockport. Hampton by Hilton. Front Desk Supervisor. $17 - $19/hour.
Hampton by Hilton Lockport NY Hampton Inn is seeking a passionate individual to join our Front Desk Team as the Front Office Supervisor:
Position Summary: To assist in directing the overall operation of the front desk.
Essential Functions: *Acts as host / hostess by welcoming guests, solving problems, and ensuring guests have a great stay. *Performs human resource functions for staff, including hiring, training, scheduling, and evaluating. *Reviews all schedules, purchase requests, and purchase orders for the area of responsibility following budget and staff requirements. *Reviews payroll expenditures to be budgeted and approved based on guidelines. *Implements policies and procedures consistent with company policies. Ensures the welfare and comfort of our guests. *Generates reports and forecasts for Front Desk, Engineering, and Housekeeping. *Develops and maintains operating / training manuals for the Front Desk, Telephone Operators, Guest Services, and Meeting Room. *Assists reservations, front desk, and guest services managers / supervisors as needed. *Maintains the integrity of the front office records in the property management system and call accounting systems. *Acts as a liaison with Group Planners, the Meeting Room, and Housekeeping.
Position Requirements: Minimum Knowledge: Requires advanced knowledge of specialized or technical field or a thorough knowledge of the practices and techniques of a professional field. May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines.
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of three years job-related experience.
*Must have reliable transportation. Must be available to work nights, weekends and holidays.
*Prior supervisory/management experience at a hotel front desk is a plus.
*Experience in Hilton OnQ or PEP System is preferred.
Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=hampton&l=Lockport%2C+NY&radius=0&vjk=c954cd2b95651cac