United Spinal Association Jobs

Purpose of Position Position operates with a great deal of independence and judgment in performing job specific duties; performs a variety of tasks related to the determination of eligibility for the Energy Assistance Program (EAP) and office support assignments in assigned program areas, based upon previous office experience and cross-functional knowledge of agency programs, procedures and practices. The office support specialist II is a member of the administrative team which works to provide high quality and timely support to the work of the organization. Basic Performance Expectations of all Todd County Staff Serves as a positive example to other County personnel with regard to workplace actions, decisions, work skills, attitude and adherence to workplace policy and procedures. Has strong communication and interpersonal skills, is honest, fair and dependable. Embodies teamwork and cooperation within and across County departments and with the public. Communicates effectively with the Department Head and keeps supervisor apprised of important matters ongoing in the department. Respect all colleagues, co-workers, board members and the public and lead those around you to do the same. This position requires regular and timely attendance in accordance with the department schedule. Performs other duties as assigned or apparent. Position Specific Essential Duties and Responsibilities The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required as assigned. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Interviews clients to obtain necessary factual information, and verifies information received from clients. Determines eligibility and the benefit amount for the Energy Assistance Program. Explains application procedures to individuals and answers questions of individuals on how to complete the application forms. Accurately performs data entry into the state computer system and retrieves information from that system. Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures. Asks questions to determine client/customer needs and direct them to the appropriate staff member. Provides clients/customers with information on other community resources. Assists clients/customers in the proper completion of program forms. Responds to requests for information or questions from other employees by personal contact, phone or e-mail. Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect. Composes form letters or other routine correspondence. Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures. Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists. Documents and scans information, forms, referral information in appropriate computerized software programs. Maintains administrative or fiscal data and assists in preparing reports. Maintains adequate inventory of office supplies and forms required for agency operation. Enters information into and retrieves information from data bases. Assists in the training of new office support staff. Attends staff meetings, workshops and trainings. Provide back-up to Office Support Specialist I and Office Support Specialist II as designated.