Job Information
Brown-Forman Manager - Global IT Operations in Louisville, Kentucky
"The future successes of this Global IT Operations Team are directly related to the individual we select. Our preferred candidate will have a distinctive drive for excellence, displays innovative qualities, is a staunch motivator, and is passionate to succeed. In this role you will be challenged on a day to day basis with supporting the operational excellence that has already been established by this team, additionally you will have the opportunity to bring your personal creativity and past experiences to enhance our current support models. The candidate selected doesn’t merely fit the role: they help us define it."-Hiring Manager
Meaningful Work From Day One
Responsible for the management of the Global IT Operations Support function which provides Level 1 and Level 2 support to Brown-Forman employees. This team is responsible for the daily maintenance of Brown-Forman’s IT infrastructure and ensuring delivery of timely and effective IT services. Manages the Technology Integration area which provides Business Unit specific support through the rollout and integration of technology into each business unit.
What You Can Expect
Assists IT Leadership in the development of budgets, resource planning, and project assignments
Manages several key partners that provide crucial services around our security operations center as well as our network operations center. Responsibility will also include contract review, negotiations, and budgetary oversight of those partners
Manages 24x7 network operations center, which monitors network performance to notify networking engineers of network resource issues
Oversees 24x7 security operations center that monitors and responds to security incidents
Oversees the installation, configuration and management of infrastructure tools across servers and workstations globally
Manages incident and problem management functions, including communication and escalation to level 3/Engineering
Partners with Infrastructure and Security Engineering teams to operationalize new technologies
Works closely with the Enterprise Service Management team to provide requirements, and develop processes for incident and problem management. Responsibility will also include the maintenance of Incident, Problem, Asset, and Self-Service Programs
What You Bring to the Table
Bachelors or Equivalent in IT or related field with 5-7 years of experience in IT
Technical Proficiency: Must understand technology trends, architectures, and tools. This knowledge will help make informed decisions and communicate with other technology teams
Leadership Skills: Need to be able to set clear vision, motivate team, foster collaboration, and inspire those on your team to be successful in everything they do
Empower Others: Delegate, encourage, and allow the team to take ownership
Effective Communicator: Strong communication skills are essential, must be able to convey complex ideas to both technical and non-technical stakeholders
Business Acumen: Understanding the organization’s industry to ensure and aid in making strategic decisions
Problem Solving: Will encounter challenges regularly. Need the ability to analyze the problems, identify solutions, and make informed decisions
Adaptability: Technology evolves quickly, the person in this position must embrace change, stay updated and adapt strategies accordingly
Project Management: Oversees projects with ability to allocate resources, manage timelines, and ensure successful delivery
Continual Learner: Stay curious and committed, not only for yourself but your team members as well
What Makes You Unique
Advanced degree in electronic engineering, mathematics, computer science or equivalent experience in a related technology field
Ability to manage medium department level projects/assignments with a high level of complexity and risk
Possess the skills to initiate, evaluate, develop, defend, and influence users’ adoption of IT recommendations
Advanced certifications in related technologies
Experience with NIST Framework (National Institute of Standards and Technologies)
Experience with MITRE ATT&CK Framework (Advisory of Tactics and Techniques)
Experience with Ivanti Service Manager and/or ITIL Framework (Information Technology Infrastructure Library)
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many reasons people love working at Brown‑Forman.
Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Information Technology
Function: IT
City: Louisville
State: Kentucky
Country: USA
Req ID: JR-00007776