Job Information
HEALTH AND HUMAN SERVICES COMMISSION SSLC Technical Support Specialist in LUBBOCK, Texas
Job/Position DescriptionPerforms routine (journey-level) systems administration work involving daily monitoring of service and problem tickets to respond and resolve tickets within established Service Level Agreement (SLA) time frames.Performs regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Set up and configure computer systems including hardware components, operating systems, and network settings. Install, upgrade, and manage system software including operating systems, applications, and utilities.Diagnose and resolve system issues including hardware failures, software errors, telecommunication issues and network connectivity problems. Maintain and track hardware inventory, provides updates on hardware needs and available assets. Assists with new and surplus equipment requests, returns, and deployments. Maintains disaster recovery plans to ensure data integrity and system availability. Provides technical assistance to end-users, troubleshoot user problems, and addresses system-related queries.Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. In accordance with HHSC Guiding Principles and universal expectations of personal responsibility works under moderate supervision, with limited latitude for the use of initiative and independent judgement.This position is classified as a full-time position (40 hours a week). Work outside of regular hours and Travel to other work locations as required.Required to carry a state provided cellular phone 24x7 and may be called upon to work outside of normal business hours to sustain operations or complete urgent assignments.May serve as backup to SSLC IT Site Lead. Performs other duties as assigned to maintain IT operations. Essential Job FunctionsProvides technical and customer service support for local and remote staff to support PC workstations, hardware, software, applications, operating systems, and connectivity to network, servers and telecommunication systems. Monitors service requests and problem ticket queues to assign, respond, and resolve tickets within established Service Level Agreement (SLA). Assists in resolving technical and customer service-related issues in a timely manner and according to Service Level Agreement (SLA) standard time frames. Works closely with other team members and support groups including vendors to ensure timely response and resolution to requests for assistance. (20%)Interprets and solves problems, coordinates, plans, and schedules the installation of new or revised systems and assist to define business process requirements to perform installations, configurations, tests, problem resolution, and maintenance of computer systems hardware, software, applications, operating systems, servers, and related components, equipment and provides automation solutions and systems to meet business requirements. Conducts product evaluations of upgraded or new hardware, software, applications, and related systems to identifying strengths, weaknesses, and potential benefits to the agency. (20%)Monitors the status of the network and servers, operating systems, and security software utilized on the network, servers, and workstations to ensure that all devices are working properly. Maintains user access, including the addition of new users to the servers, network, systems and the establishment of rights and privileges, file and folder data integrity and connectivity. Monitors the performance of backup, recovery, and arc https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=608952 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.