Job Information
The Cigna Group Multilingual Customer Service Representative - French or German or Russian Speaking. in Madrid, Spain
Are you looking for a new challenge in your career? Great! And you’re considering working at Cigna? Even better! You’ll have lots of questions. Here are some answers.
What does Cigna do?
We started over 200 years ago and we have continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance the whole person's health, both in body and mind.
With over 170 million customer and patient relationships in over 30 countries and jurisdictions, we can harness actionable insights that drive better health care results. Our global workforce of more than 74,000 employees are dedicated to living our mission and being champions of our customers and communities every day. Cigna provides employee benefits around the world, amongst which health insurance services and life & protection solutions (LPS) like life & disability plans. We are passionate about helping people improve their health, well-being, and peace of mind.
Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from European corporations, International Organizations (IGO & NGO) and governments. We also provide healthcare for globally mobile individuals. To support its European and Global Segments customers, Cigna Europe has dedicated offices in the United Kingdom, Belgium, Spain, Kenya, Dubai, the United States and Malaysia. Over the years, we have acquired an in-depth understanding of the daily challenges faced by domestic and international organizations, and their staff members in managing their health and wellbeing.
We’re people-people. We are a human organization, where people come first. Whether it’s our customers, patients, clients, or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach.
What are your main responsibilities?
You are responsible for client communication for designated account relationships.
Key areas:
Communication management in day-to-day queries of our clients and insurers through different channels but mainly telephone and e-mail.
Coordinate and ensure follow-ups of the assigned contracts.
Handling medical issues, in collaboration with our medical consultants
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.
Relations to other positions:
Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses of cases)
Provide all necessary information to the parties involved: clients, insurers, International Customer Services, Finance and Accounting Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform Supervisors and Senior Supervisors on problems and inefficiencies.
What skills do you need?
Education Level:
Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
Specific Knowledge:
Advance or bilingual knowledge of English is a must (C1/C2).
Advance knowledge of one or more of these languages: French, German or Russian (C1 Level).
Familiarity with CRMsystems and practices a plus.
Soft Skills:
Skillful in taking decisions, takes the right action on allocated files based on the available information.
Excellent Communication skills.
Accurate: works accurately on the input of data, aims to work faultlessly.
Discipline: pays attention to procedures, agreements and document flows.
Efficient: finds a good balance between quality and quantity.
Team player: Able to work in a team.
Skillful with computer programs readily learns the ropes in the use of current office applications.
Discreet: works discreetly with confidential (medical) information.
What we require:
You are able to commit to 39 hours/week.
You can start with us on 9th September.
You can commit to a 6-week induction training from the initial start, Monday to Friday: 9:00 to 16:45 with the 2 first weeks' full time at the office.
You are available to work one of these shifts:
Monday to Friday: 12:15 to 20:03 (30 mins break)
Monday to Friday: 9:00 to 16:48 (30 minutes break)
You can choose when to do the break of 30 minutes. Also, the start working hours are flexible; you can start the working day up to (maximum) one hour before or half an hour after the official start of the shift.
What’s in it for you?
We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:
Hybrid working – Enjoy working 2 days per week at the office and the rest of the week at home.
Location: Paseo del Club Deportivo, 1, Building 14 First Floor, 28223 Pozuelo de Alarcón, Madrid.
Training – First 2 weeks of training fully presential, and we will set you up with all the tools you need to succeed.
IT Kit - We will set you up with home working resources.
Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, Flexible Compensation and so on.
24 days holiday per year + Birthday off.
Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it.
What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.
Plus, much more…
Sounds good, right? It’s time to look to your future and apply to work for Cigna today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.