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Job Information
AbbVie Customer Service Analyst in Maidenhead, United Kingdom
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
Customer Service Analyst
Reporting to the Customer Service Manager.
Based form our offices in Maidenhead with flexible working options.
Competitive salary, Bonus and benefits.
Key responsibilities:
Create new Customer setup requests and give the first stage approval for new accounts.
Initiate and approve amendments to existing accounts.
Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP
Handle Customer Complaints in the first instance
Generate proforma invoices when required
Receive general customer enquiries and work to resolve where possible
Contact customers to obtain information as required
Communicate with internal departments, sales teams and customers to complete order processing functions
Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed
Support the training of new starters
Responsible for understanding and complying with all company policies and procedures
Other responsibilities as assigned by Supervisor
Qualifications
Qualifications & Experience
Strong Customer service experience required
Must be confident talking to customers on the phone
Customer complaint handling experience preferred
Previous Pharmaceutical experience would be beneficial
Excellent communication skills (Orals and Written)
Prior SAP experience preferred
Additional Information
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.