Job Information
Spectrum AVP, Field Operations in Maitland, Florida
JOB SUMMARY Responsible for ensuring a well-trained, highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company’s standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential fulfillment and service, construction, contractor management, TQA, safety, and technical training.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistenly supports all efforts to simplify and enhance the customer experience
Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.
Contribute to the company’s strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting
Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls
Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met
Directs implementation of policies and procedures
Enforce government regulations with regard to cable operations and employment laws
Manage complex projects to ensure timelines and flawless execution are obtained
Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement
Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems
Perform other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English
Ability to to communicate in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to communicate in a public forum
Ability to organize, plan and implement budgets and business plans
Ability to think beyond own function; considers strategic issues that support overall business
Demonstrates broad, long-term perspective
Ability to work with customers, public officials and agencies
Ability to direct large unit or several complex functions
Ability to contribute to the organization through strategy definition and implementation
Knowledge of cable television products and services
Ability to delegate responsibilities for functional tasks
Knowledge of federal, state and local franchise and cable regulations
Knowledge of government process at the federal, state and local levels
Strong analytical and organizational skills
Comprehensive understanding of OSHA rules and regulations, both federal and state.
Comprehensive understanding of HFC and IP network operations.
Required Education Bachelor's degree in business or related field, or equivalent
Required Related Work Experience - Number of Years
Cable industry experience - 10
Senior level management experience in multiple locations, preferably in a cable MSO - 10
Management of annual budget preparation and implementation - 8
WORKING CONDITIONS Office environment Exposure to moderate noise levels Travel as required
XTO103 2024-34711 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)
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