Job Information
TEKsystems Admissions Specialist in Malvern, Pennsylvania
Description:
Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts Place outbound calls to Hospitals to complete placement requests Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships. Adhere to performance metrics and quality assurance call standards Utilize all tools and resources to coordinate and complete the placement of a patient Maintain data forms e-faxed from the field and enter in the appropriate database Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence Achieve the metrics and goals set for the department Work during expanded/non-traditional hours to serve patients and teammates (in different time zones) Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI) Ability & willingness to learn about Kidney Disease and related topics View Job Posting Details: Excellent customer relationship and inter-company network building skills First-class ‘Red Carpet’ customer-centered skills Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal Organized, ability to multi-task with excellent time management and prioritization skills Attention to accuracy of details and relentless follow-through with a curious and investigative inclination Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures Ability/willingness to work overtime Ability to understand and follow DGS and DaVita employment policies and procedures Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position Liaises with DaVita teammates at other locations to provide customer service excellence Perform other duties as assigned Able and willing to work overtime as required Understand and Follow DGS and DaVita processes. Understand and follow DGS and DaVita teammate policies and procedures
Skills:
Customer service, inbound calls, patient services, patient access, medical scheduling, patient intake, patient coordinator
Top Skills Details:
Customer service,inbound calls,patient services,patient access,medical scheduling,patient intake,patient coordinator
Additional Skills & Qualifications:
• Excellent customer relationship and inter-company network building skills • First-class ‘Red Carpet’ customer-centered skills • Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal • High School diploma or equivalent required • Minimum of 6 months’ related experience required • Data entry speed of 25-40 keystrokes per minute required • Basic computer skills and proficiency in Microsoft Excel and Access
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.