United Spinal Association Jobs

JOB REQUIREMENTS: Job Overview: The IT Support and Helpdesk Specialist is responsible for providing technical support and assistance to employees and clients, ensuring the smooth operation of Microsoft operating systems and Office 365 applications. This role involves diagnosing and resolving technical issues, maintaining hardware and software, and providing exceptional customer service to ensure user satisfaction. The specialist will use the Freshdesk ticketing system to manage and document support requests efficiently and the Kaseya management platform for system monitoring and management. Experience administering Avaya IP Office and Infor CSI would be a plus. Key Responsibilities: Technical Support: Provide first-level support for technical issues related to Microsoft Windows operating systems and Office 365 via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network problems specifically related to Microsoft products. Provide support for Avaya IP Office. Escalate complex issues to higher-level support or relevant departments as necessary. General user administration for Infor CSI ERP. Customer Service: Deliver excellent customer service by actively listening to user concerns and addressing them promptly. Maintain a professional and patient demeanor while assisting users with technical issues. Follow up with users to ensure their issues are fully resolved and they are satisfied with the support provided. System Maintenance: Perform regular maintenance and updates on Windows operating systems and Office 365 applications to ensure optimal performance. Install, configure, and update Microsoft software and related hardware as needed. Use the Kaseya management platform to monitor system performance and identify potential issues before they become problems. Documentation and Reporting: Document all support requests, troubleshooting steps, and resolutions in the Freshdesk ticketing system. Generate reports on common issues and support trends related to Microsoft products to help improve overall service. Training and Education: Provide training and guidance to users on how to effectively use Microsoft Windows and Office 365 applications. Collaboration: Work closely with other IT team members to resolve complex technical issues and implement new Microsoft technologies. Collaborate with other departments to understand their technical needs and provide appropriate support. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications: Education: Associate or bachelor\'s degree in information technology, Computer Science, or a related field. Experience: Minimum of 3-5 years of experience in an IT support or helpdesk role, with a focus on Microsoft products. Experience administering Avaya IP Office is a plus. Technical Skills: Proficiency in troubleshooting Microsoft Windows operating systems and Office 365 applications. Knowledge of common Microsoft software applications and related hardware. Familiarity with Freshdesk ticketing system, Kaseya management platform, and remote support tools. Soft Skills: Strong problem-solving abilities and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Work Environment: The IT Support and Helpdesk Specialist typically works in an office environment but may also provide remote support. This role may require occasional after-hours or weekend work to address urgent technical issues or perform system maintenance. ***** APPLICATION INSTRUCTIONS: Apply Online: www.tab.com Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.