Job Information
Hyatt Duty Manager - Front Office (Full Time) in MELBOURNE, Australia
Description:
About Hyatt
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences . With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection.
The Role
Grand Hyatt Melbourne is seeking a motivated full time Duty Manager - Front Office (FT) to work in the hotel's busy and dynamic Front Office Department.
We are seeking an experienced and passionate leader who will guide, inspire and coach the large team, creating memorable guest experiences, and achieving supreme guest satisfaction aligned with established brand standards.
This is an excellent opportunity to develop your career in Rooms Division and exceed our guest expectations while supervising a strong team.
Day to Day
To lead and motivate a team to success
To assume responsibility for all activities in the Hotel in the absence of more senior personnel
Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy
To be fully conversant with all emergency procedures
To handle guest enquiries and ensure that any complaints are resolved
To ensure the smooth and efficient operation of the Front Office on a day to day basis including cleanliness, requisitioning, and staffing
Flexibility to work any hours or day to cover a 24 hour, 7 day operation
What we are looking for
Degree in hotel or business management or equivalent
Minimum 9 months of industry related experience, ideally in a five star hotel
Highly motivated with an innovative approach to guest relations
Demonstrated leadership abilities
Qualifications:
Culture
At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!
Benefits
With enriching work comes amazing rewards! Just some of our associate benefits include:
Above Award wage rates
Discounted meals in our trendy associate restaurant
Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
Discounted accommodation rates for associates as well as friends and family
Food and Beverage discounts at Australian-based Hyatt properties
Fully laundered uniforms
Learning & Development opportunities
Discounted Gym Membership at our City Club
How to Apply?
Please click the Apply Now button. Don’t forget to include a cover letter and let us know “why you’re passionate about joining our team
Primary Location: AU-VI-Melbourne
Organization: Grand Hyatt Melbourne
Job Level: Full-time
Job: Front Office
Req ID: MEL002988
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.