Job Information
BASF Customer Site Service Rep II-Manufacturing in MI, United States
Now Hiring! Manufacturing Customer Site Service Rep.
The world needs creative solutions. We need YOU!
Where the chemistry happens…
Business Unit EC is driving surface solutions! EC employs 11,400 people operating in more than 70 sites worldwide. In 2021, the Coatings division achieved global sales of about €3.4 billion, serving a wide range of industries. We are a global expert in the development, production, and marketing of coatings and solutions for automotive Original Equipment Manufacturer (OEM) coatings.
We are looking for a professional like you to join our team! This position supports the daily operation of BASF products in our customer Automotive Assembly Plant in Wayne, MI. Enjoy a four day work week as the shift is 6pm-4:30 am either Sunday-Wednesday or Wednesday-Saturday. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Field Tech Service Rep will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. You will develop and support customer relationships. The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
You will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer and integrate within the business and technical community to bring additional value to our customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.
As a Customer Site Service Rep II, You Create Chemistry By...
Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
Managing existing relationships and interactions with the team and management at our customer facility.
If you...
Bachelor’s Degree preferred. High School Diploma (or GED) plus Equivalent Experience also considered.
1+ years of Automotive Coatings Industry or equivalent manufacturing experience preferred.
Background in paint applications or manufacturing.
Inventory control/ERP knowledge.
Your flexibility, strong attention to detail, excellent interpersonal skills and strong leadership ability would be valuable.
Then...
Create Your Own Chemistry With you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!
Privacy Statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
Equal Employment Opportunities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.