Job Information
NORTHWESTERN MUTUAL LIFE INSURANCE Assistant Director Client Experience in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Northwestern Mutual (NM) has been helping families and businesses achieve financial security for 165+ years. Through a distinctive, whole-picture planning approach including both insurance and investments, we empower people to be financially confident. We combine the expertise of our financial professionals with a personalized digital experience and groundbreaking technology to best serve our clients! On our team, as an Assistant Director of Client Experience Strategy you will be a thought partner in the development of client-centered strategies; you will also support cross-functional teams to drive business impact through multi-year planning and transparency into progress against plans. This role partners with leaders across Planning Excellence, Digital Product, Research, Data Science and Analytics, Financial Product (Risk and Investments), and Corporate Strategy to make strategic recommendations for large investments with significant impact on the strategic direction and performance. You will sit at the intersection of consumer insights, strategy, and business planning & operations to bring our differentiated client experience to life. Key focus areas include: Collaborate to define, launch, and drive strategic and operational initiatives within CXD, including but not limited to: customer experience visioning, multi-year planning, consumer insights & research, OKR articulation, etc. Use structured problem-solving to develop and drive recommendations through to implementation and results; default to solving problems with a business-led approach and using data insights to formulate hypothesis statements. Serve as a trusted partner to cross-functional team members, such as helping establish shared outcomes, including measurable OKRs that track progress across large portfolios and teams. Conduct strategic planning across large portfolios of work; conduct portfolio analysis and prioritization to advise strategic priorities. Prepare and deliver executive updates, articulating insights and synthesizing complex ideas into crisp concepts and action plans. Imagine the future of our organization and build visualizations (e.g., storyboards, vignettes, interactive figmas) with our Design, Engineering, and Product Expert management and organization to independently lead distinct bodies of work and/or projects, including anticipating business needs beyond immediate next steps and connecting the strategy to execution. What this role needs: We are looking for dedicated and driven candidates who can be successful in a highly matrixed organization and a collaborative team approach. You\'ll partner to define, drive, and operationalize CXD\'s strategy and business outcomes. The ideal candidate can lead through ambiguity, connect the dots,... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CEFD34B7DF424E03 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.