United Spinal Association Jobs

JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We\'re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That\'s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We\'re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that\'s critical to connect those in need with those who can help. The work we do here matters.Department OverviewMVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced Caseworker 1 who is assigned to actively work each account using light skip tools while acting as a liaison between the field agents and clients relaying customer information to secure the assigned collateral.Job Description Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives. Responsible for client onboarding and go live calls in concert with respective departments. Monitor MVTRAC LPR Hotlist for trends. Monitor top 20 clients volume of assignments and associated performance. Direct POC for client communications via email (Ops/Manager distros) and Client Phone Line. Monitor managers@mvtrac distro Management of monthly/quarterly and annual client performance calls. Review of client margin/fee structure for reporting to COO. Review/reconcile Commission Guide/associated RMP points. Provide notice to all teams. Adjust/update fees in RMP as needed for contract changes. Provide notice to all teams. Update lender requirements sheet for VM as needed for process/contract... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/06ABBE2A5A11433F