Job Information
Brady Corporation Customer Operations Intern in Milwaukee, Wisconsin
Position: Customer Operations Intern
Requisition ID:: 3509
Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com . Why work at Brady: A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. What we need: Brady Corp is looking for a problem solving, analytical and tech savvy intern eager to work in a cross disciplinary position for some of the departments that Customer Operations (Customer Service, Continues Improvement). The Customer Operations will work with the team to handle multiple cross functional projects aimed at process improvement through a DMAIC (Define, Measure, Analyze, Implement, Control) approach. The intern will also be supporting in doing the tasks and pull reporting to support the Customer Service team. What you’ll be doing: Use Lean principles to define and improve key metrics. Run reports to analyze data from web applications to display trends. Create proactive schedules to reduce foreseeable interruptions. Assist and eventually lead Lean Daily Management meeting reporting. Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals. Helping to map cross functional processes to ensure a positive customer experience. Learn what tasks are and what the purpose is. Getting hands on experience in the tools we use to run the business (SAP, Salesforce etc.). What you’ll need to be successful: Sophomore standing or higher pursuing a bachelor’s degree and in good academic standing. Effective verbal and written communication skills. Basic computer skills and experience working with Microsoft Office (Excel and Word) and Google Suite (Sheets and Docs). Ability to problem solve, apply critical thinking and analysis. Effective time management and organizational skills. Ability to work under pressure and to make decisions independently. Ability to work with all levels of the organization. Ability to multitask. Strong attention to detail. Highly adaptable to a changing, fast paced environment. #LI-Onsite