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_Company Profile:_ Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

_Division Profile:_ Wealth Management Client Segments (WMCS) is a division within Morgan Stanley Wealth Management that encompasses our Advisor, Workplace and Digital Direct business lines. The overall goal of WMCS is to seamlessly serve our clients across all channels to ensure we are meeting them wherever they are on their financial journey, supporting their growth, and deepening relationships over time to ultimately drive growth and innovation across our channels. The individual businesses within this division include Field Management, Private and International Wealth Management, the Direct and Institutional Businesses (including Morgan Stanley at Work), Client Solutions Group, Virtual Client Solutions, Virtual Engagement Associate Program, Client Segment Risk, WM Marketing, and Analytics.

_Position Summary:_

We are seeking an experienced Executive to lead our new Client Segments function in Mumbai, India. This individual will be responsible for buildingout, leading andmanaging the function, ensuring effective risk management practices, regulatory compliance, and adherence to internal policies and procedures.

_Key Responsibilities:_

Key responsibilities will include but will not be limited to the following:

• Lead the set-up, expansion, and management of the function, including recruiting, training, and onboarding of new staff
• Sourcing and hiring of personnel and Infrastructure roles in partnership with Recruiting and the Client Segments Organization
• Ensures quality service within SLAs to internal clients (i.e., Service Managers and Segment Managers)
• Maintains appropriate staffing levels (recruiting, hiring, reassigning at peak times, etc.)
• Keep abreast of regulatory changes and adapt strategies accordingly
• Develop and maintain policies, procedures, and guidelines governing the function and its operations in alignment with regulatory requirements and industry standards
• Identify and develop areas for improvement including system enhancement, process controls to improve the throughput, quality of work, supervisory reviews
• Ensure staff receive appropriate training & development, assist in developing training plans &provide coaching where necessary
• Promote a culture of high performance and continuous improvement.
• Act as point of escalation for issues from Wealth Management Client Segment Management and the Service Center and assist in any appropriate issue-resolution needs

_Experience:_

• Bachelor’s degree required. Master’s degree will be a plus
• A minimum of 15 years of experience in Wealth Management operations or related roles in the financial services industry
• Experience with global equity plans, complex plans such as restricted stock units/awards, swaps/reloads, performance vesting/awards, etc.

_Required Skills:_

• Experience in managing / leading high performing teams
• Strong analytical & critical reasoning skills
• Ability to work with global and cross-functional teams
• Strong leadership skills with the ability to drive change and foster a culture of accountability and excellence
• Strong interpersonal skills and ability to communicate effectively both verbally and in writing
• Ability to work collaboratively across teams and senior stakeholders
• Relevant certifications are desirable

_Registration Required:_

• None

EOE M/F/D/V Committed to Diversity

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Job: *Wealth Management

Title: Executive Director - Client Segments - Wealth Management

Location: Non-Japan Asia-India-India-Mumbai (MSA)

Requisition ID: 3249663