Job Information
Indorama Ventures Senior Customer Service Representative in Mumbai, India
Job Description :
Job Description:
Customer Service Representative is an important role responsible to manage the processing of customer orders in an efficient and accurate manner. This includes ensuring orders are received, processed and dispatched in a timely manner and ensuring customer satisfaction. The Customer Service Representative will need to have excellent organizational and communication skills and be able to manage multiple tasks simultaneously. They will also need to have good problem-solving skills and be able to provide excellent customer service.
Customer Service Representative Role
The Customer Service Representative is responsible for managing customer orders and ensuring that they are processed efficiently and accurately. This role involves handling customer inquiries, data entry and order tracking, as well as working with internal departments to ensure orders are fulfilled in a timely manner. The Customer Service Representative must be able to work independently and take initiative in a fast-paced environment.
Customer Service Representative Duties
Processing customer orders
Handling customer enquiries
Maintaining accurate records
Ensuring orders are shipped in a timely manner.
Resolving any customer issues
Customer Service Representative Requirements
Ability to handle both domestic and export customer orders accurately and efficiently.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team.
Good knowledge of MS Office
Good hands-on experience in SAP (SD Module)
Required Knowledge/Skills:
Excellent communication and customer service skills
Ability to work well under pressure.
Excellent organizational skills
Ability to work independently and as part of a team.
Knowledge of Export process and documentation
Required Experience:
7-8 years of experience in the Customer Service
Required Education:
Minimum Graduate
Additional Locations:
Indorama Ventures is a world-class chemicals company with a global integrated leader in PET and fibers serving major customers in diversified end-use markets. Following our core strategies, we develop innovative products for customer needs and to make great products for society.