Job Information
Stephen F. Austin State University Financial Aid Specialist II in Nacogdoches, Texas
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Posting Details
Position Information
Job Title Financial Aid Specialist II
Full Time/Part Time Full Time
FLSA Non-Exempt
General Job Description
This is an administrative support position responsible for supporting the financial aid office and coordinating projects and programs as assigned. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the assigned Financial Aid Counselor and/or Assistant/Associate Director.
Essential Job Functions
Provides clerical/administrative support to financial aid office in all areas as assigned.
Assists in daily operations of assigned student aid program(s).
Researches information to solve identified problems as appropriate.
Assists in answering routine questions concerning university and departmental policies, procedures, and processes. Escalates issues to appropriate staff.
Provides students, parents, university faculty and staff, and the general public with information regarding financial aid programs.
Scans electronic images into imaging database, performing verification and linking imaged documents to student information system.
Creates, maintains, and updates electronic forms. Assists with completion of these forms as appropriate.
Monitors and tracks electronic workflow.
Monitors, tracks, and approves work-study permits.
Satisfies minor tracking requirements for students. Assists in developing and/or updating tracking items/requirements as needed.
Assists with functions associated with Satisfactory Academic Progress ( SAP ) appeals process, to include performing qualitative and quantitative calculations.
Maintains financial aid databases.
Assists in developing system reports and documenting and testing system changes.
Assists in regular data reviews. Verifies, validates, and corrects data as needed.
Compiles various special, quarterly, monthly, and ad hoc reports.
Supervises assigned staff, including student assistants.
Non-Essential Job Functions
Serves as backup to front counter staff.
Assists in processing financial aid forms, applications, and related documents.
Coordinates and assists with special projects as assigned.
Serves as backup to other clerical and administrative staff when needed.
Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.
Knowledge of, or the ability to learn, university policies and procedures.
Knowledge of records administration and maintenance techniques and procedures.
Skill in typing with minimal errors.
Skill in using computer applications including spreadsheet, database, and word processing software.
Ability to accurately prepare and maintain records, files, and reports.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to work successfully as a member of a team and independently with general supervision.
Ability to set priorities and complete assignments on time.
Ability to operate office machines, including adding machine, calculator, and personal computer.
Ability to work effectively and patiently with students.
Ability to learn office and university-specific software.
Ability to supervise others.
Physical Demands
Required Education
High school diploma or equivalent is required.
Required Experience and Training
Two years of related experience is required. General office experience is required. Experience in accounting/bookkeeping and customer service functions is required.
Preferred Qualifications
Some college coursework in accounting, business, or a related field is preferred. Experience with database management and software is preferred.
Special Conditions for Eligibility
This is a security-sensitive position subject to criminal record check.
This is an IT-sensitive position subject to the Computer and Network Security policy.
Min Pay Rate
Mid Pay Rate
Salary Information Commensurate with Experience
Specific Job Requirements/Duties for this Posting
Applicants must have the ability to access all federal financial aid websites ( NSLDS , COD , etc.).
Is Background Check Required? Yes
Benefit and Retirement Eligibility
This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Detail Information
Posting Number S2024-091
Candidates Eligible to Apply Open to all qualified applicants
Number of Positions Available 1
Posted Date 06/28/2024
Review Start Date
Close Date
Work Schedule Monday through Friday with occasional weekends.
Open Until Filled Yes
Special Instructions to Applicants
Posting Quick Link https://careers.sfasu.edu/postings/11748
Contact Information
Contact Name Dora Luna
Contact Phone 9364682504
Contact Email dora.luna@sfasu.edu
Contact Information
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Which of the following best represents your education background?
Attended school but did not receive High School Diploma or GED
Completed High School Diploma or GED
Completed Associate's Degree or two years of college
Completed Bachelor's Degree
Completed Master's Degree
Completed Doctoral Degree or ABD
- If you completed a college degree, please indicate your major field of study.
(Open Ended Question)
- Which of the following best represents the number of years experience you possess relating to the job to which you are applying?
Less than two years
Two to three years
Four to five years
Six to seven years
Eight to nine years
Ten or more years
- Please describe any previous experience you have working in a customer service environment.
(Open Ended Question)
- How many years of experience do you have with general office practices and procedures?
1- less than 2
2- less than 3
3- less than 4
4-less than 5
5+
- Describe your proficiency and experience with basic office software (word processing, email/ scheduling/contacts, web browser, spreadsheets, filing, etc.).
(Open Ended Question)
- Do you have experience working with confidential information?
Yes
No
- I understand that the duties of this position require me to have the ability to access all federal financial aid websites (NSLDS, COD, etc.). To be granted access and clearance to these systems, an individual cannot be in default on any type of federal student loan.
Yes
No
Documents Needed To Apply
Required Documents
Resume
Cover Letter
List of References
Optional Documents
Transcript(s)
Letter of Recommendation