Job Information
Broadridge Financial Solutions Executive IT Support Specialist in New York, New York
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is seeking an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills with C-suite exposure. As a motivated technologist, this person must understand current technologies and must be continuously exploring manners in which to expand and enhance the executive experience with Broadridge standard patterns, equipment, and best practices.
Work Modes- This position will require 4-5 days a week in our NYC office
RESPONSIBILITIES:
Ensure regular cadence remote and in-office white glove service supporting our executives, the admins & business partners.
Understanding of our executives IT habits and have a proactive approach to providing the best IT experience for them possible.
Setup, deploy, support manage end of life of endpoints such as laptops, mobile devices, and other peripherals used by the executive team.
Meeting and Events support both onsite and offsite
Investigate, trial, and recommend improvements to enhance the executive technology experience and facilitate delivery of technologies as they become available and are upgraded.
Strive to increase the efficiency and/or effectiveness of the executive teamthrough delivery of solution(s)
Work closely with the head of executive support and associate experience and endpoint solutions teams, in addition to the corporate security teams to ensure enterprise solutions will enable the executive teamwhilst still protecting the firm.
Manage schedules and provide after-hours and weekend support when necessary.
Create, maintain & manage documentation for executive support processes, runbooks, and communications.
QUALIFICATIONS:
3+ years of experience in enterprise IT support
Experience with OS Platforms Windows, OS X, IOS, and Android
Experience with enterprise technologies, networking, endpoint security, device management and applications (M365/Intune/Azure/Active Directory/Exchange/Endpoint Management Solutions)
Experience with industry-standard AV technology Collaboration tools & Video Conferencing technology (Crestron, Zoom, Polycom, Webex, MS Teams)
Strong general computer technology skills
Demonstrated knowledge in both wired and wireless network technologies.
Due to the high visibility of this position, excellent written, verbal and phone communications skills
Knowledge of emerging technologies (latest and greatest hardware/software)
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
Experience working with and supporting an executive client group
Ability to prioritize executive support issues above all else
Ability to make independent judgment calls to resolve urgent and critical matters.
Ability to provide lightning-speed response to all executive support requests.
Can-do attitude, defaulting to the team(s) will figure out a path forward, proactive & adaptable approach and attitude.
Strong Analytical and problem-solving skills
Willing to accommodate the executive and leadership team schedules.
Able to travel & work from other locations in tri-state area as needed for executive support purposes.
Bachelors degree in computer science or engineering
Required to be in the office 4-5 days a week
Minimal travel required
Compensation Range:The salary range for this position is between $90,000-$110,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility:Bonus Eligible
Benefits Information:Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.