Job Information
American Express Senior Manager-Digital Product Operations in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections. Within EDSS, we are embarking on an exciting and transformational journey to modernize our Digital Tracking Platform and processes, driving growth, efficiency, and compliance.
The Senior Manager, Product Operations – Digital Tracking will work to execute critical initiatives across the Digital Tracking ecosystem. Specifically, this role will focus on the efficient delivery of global regulatory and growth-related initiatives across the Digital Tracking platform, including partnering with lines of business, product teams, and second line partners. Through the coordinated delivery of end-to-end solutions and process enhancements, this role will execute critical near-term goals, while designing a new way of working with the modern Digital Tracking Platform for internal and external partners alike.
Primary Responsibilities:
Coordinate across the Digital Tracking Product, Engineering and Global Privacy teams to successfully deliver critical global and strategic business initiatives including new product solutioning, capabilities and operational processes.
Provide program and stakeholder management across various cross-business unit teams, driving project transparency and alignment across key initiatives and roadmaps.
Partner with business units and the Digital Tracking product teams by offering strategic consultation to evaluate current third-party relationships to optimize vendor management and processes.
Work with governance partners to deliver timely resolution of compliance and audit issue, as well as delivery of critical PRSA requirements.
Align with business unit partners, Centers of Excellence, and governance teams to discover and design applicable procedures for the Digital Tracking ecosystem.
Develop, improve, or transform existing processes to support product(s) development with an aim toward efficiency, growth, and operational excellence.
Qualification Requirements:
3 years of demonstrated excellence in leading teams delivering technology-driven business solutions across the enterprise.
Highly organized and self-motivated individual.
Desire to be part of a new, growing, and evolving team.
Ability to communicate complex technical solutions & processes to a wide variety of audiences.
Knowledge of the global privacy landscape, and/or the web and digital advertising ecosystem is a plus.
Ability to discover and craft scalable solutions and processes, and lead implementation of those processes across a matrixed environment.
Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests.
Bachelor’s degree in a quantitative field such as computer science, mathematics, engineering, master’s degree preferred.
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24010896