United Spinal Association Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Manage and resolve incidents in a timely and effective fashion within ServiceNow. Monitor incident trends and generated reports to provide insights and recommendations for improvement. Lead War Rooms and participate in on - call rotation maintaining application availability. Provide explanation and information to others including senior leadership on challenging issues

• Utilize DataDog for proactive monitoring, identifying potential issues before they impacted users. Implement effective 360 degree monitoring to ensure quick alerting of any problems. Performance analysis using APM and other monitoring tools to identify system performance issues and bottlenecks

• Conduct root cause analysis to identify and address underlying issues, preventing recurrence

• Provide technical support to end-users, resolving technical problems and answering queries

• Collaborate with cross-functional teams to improve incident management processes and workflows

• Create and maintain documentation for incident management procedures, ensuring compliance with ITIL best practices

• Deliver training and support to team members, enhancing overall team performance and knowledge

• Work on deploying and managing Angular and Spring Boot applications in Azure, contributing to seamless cloud-based operations

• Participate in Kanban methodology to deliver high-quality deliverables

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree. Equivalent combination of education, experience and/or applicable military experience will be considered

• 7+ years production support experience including running war rooms, managing incidents using ServiceNow, presenting monthly SLA summary and RCAs to executives

• 5+ year’s experience of Azure/DevOps

• 5+ year’s experience supporting microservices based Angular/Java application

• 5+ year’s experience working with SQL and NoSQL databases like MySQL and Azure Cosmos

• Proven knowledge of Observability tools like New Relic, DataDog, Dynatrace

• Ability to participate as a member of a cross functional team

• Proven proactive individual who takes ownership of issues

• Proven good team player with constantly interact with other team members

• Assess and interpret customer needs and requirements

• Ability to identify solutions to non-standard requests and problem

• Proven excellent communication skills

Preferred Qualification:

• Knowledge of DataBricks and ETL pipelines

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.