Job Information
Merck Director, V&I Patient Innovation & Engagement, Patient Insights - Ophthalmology in North Wales, Pennsylvania
Job Description
Role Summary
The Patient Insights Lead is responsible for managing and enabling the planning and execution of patient engagement activities to help ensure that patients’ perspectives remain central to the global work of our company. This leader will collaborate with partners inside and outside of our Company to solicit and include the voices of patients in research, medical affairs, commercial, public policy, and manufacturing plans.
The Patient Insights Lead will drive/execute the patient engagement strategy in alignment with company priorities and work cross-functionally with various internal teams to coordinate and cascade expertise. This Leader is innovative, collaborative, strategic, compassionate, and can lead directly and through influence.
Responsibilities and Primary Activities
Executes and implements patient innovation and engagement activities through incorporation of the patient voice into internal strategy development and decision-making across our company
Executes strategic initiatives and assists in planning key performance indicators (KPI), goals and tactics that flow from evolving Value and Implementation priorities, and internal and external influences
Supports efforts to solicit and include patients’ insights and perspectives throughout the product lifecycle
Responsible for adapting the strategic intent to the available opportunities within the therapeutic area consistent with all legal and compliance requirements
Navigates across a complex set of internal and external stakeholders and customers ranging from individual patients to highly networked patient, patient advocacy organizations and medical organizations
Collaborates with key stakeholders including V&I, PDTs, and global partners to proactively develop and execute the global Value and Implementation plan
Represents our Company scientifically and medically in a variety of settings including with institutions, professional organizations, and patient organizations
Obtains input from global scientific and medical leaders, proactively manages relationships with key stakeholders to inform and execute on patient engagement work and V&I plans
Ensures alignment with regional and country level related activities (patient, scientific, medical)
Provides and facilitates input from patients, patient organizations, and other sources of patient information
Supports any division with needs relating to patient engagement, including our Company Research Labs, Value & Implementation (V&I), Human Health (HH), our Company Manufacturing, IT, and others
Champions access for all and no patient left behind principles are embedded in the team’s work
Develops the talent on the team and seek opportunities to enhance their capabilities, including facilitating mentors or sponsors
Tracks associated spend for activities and communicates with Strategy Lead
Tracks and reports impacts, findings and associated key metrics and measurements related to work
Key Internal Stakeholders:
Patient Innovation and Engagement Center of Excellence
Therapeutic Area Leadership
State Government Affairs & Policy
Global Policy and Corporate Communications Teams
US Federal Policy & Government Relations
Company Research Labs, Value & Implementation (V&I), Human Health (HH), our Company Manufacturing, IT, and others.
Global Medical Proficiency and External Affairs (GMPEA)
Global Clinical Development (GCD)
Required Qualifications , Skills, & Experience
Minimum
Advanced Degree in health sciences, public health, or other relevant degree required [MD, MSN, or PhD desirable]
Minimum of 4 years of relevant clinical or pharmaceutical experience.
Deep academic understanding of the science of patient input and a strong record of achievement obtaining and incorporating patient insights into decision making
Deep understanding of Patient Engagement, Patient Insights, Patient Advocacy Organizations, as well as knowledge of best practices in those areas
U.S./Global experience in clinical research, regulatory affairs, scientific and medical affairs, and pharmaceutical policy
Ability to understand the importance of patient innovation and engagement across our Company
Record of advocating or advancing patient engagement experience
Ability to navigate a complex matrixed organization, think creatively, and develop innovative strategies and solutions
Ability to understand and manage a diverse set of issues and engage with a diverse, complex group of stakeholders
Ability to manage competing priorities with effective collaboration and program management skills
High degree of ethics and ability to build effective working relationships, both internally and externally
Other Personal Characteristics
Scientific and medical credibility to represent the company to patients, patient advocates, patient organizations and medical and scientific organizations
Ability to work in a complex organization and have ability to effectively operate in a team-oriented structure
Excellent interpersonal, communication (written as well as oral), results-oriented project management, facilitation, and consultative skills to influence decision making are required
Experience managing interactions with senior leaders, ability to work well as a team member
Ability to travel, 15-20% anticipated
Preferred
Prior experience working with patients and PAOs strongly preferred
Experience in ophthalmology strongly preferred
Demonstrated track record of establishing trusted and meaningful relationships with patient groups and organizations and with professional society or public health organizations and their leaders strongly preferred
Clinical experience (8+ years, post degree); publications in relevant therapeutic area
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
EEOC GINA Supplement
Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
25%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
04/3/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R340753