Job Information
Nestle Business Solutions Analyst (18-month contract) in North York, Ontario
Business Solutions Analyst (18-month contract)
Position Snapshot
Business area: Nestlé Professional
Location: North York, ON
Hybrid
A little bit about us
Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.
What to Expect:
The Business Solutions Analyst will oversee all aspects of our Customer Relationship Management database including strategic implementation of enhancements, ongoing maintenance and data analysis. Ensuring an accurate sales funnel and monitoring customer strategies ensuring maximum profitability. Working collaboratively with sales users and providing insights to marketing, finance & sales leadership teams
A day in the life:
The role involves planning and implementing CRM strategies to drive customer retention and growth. Collaboration with various groups such as sales, service, finance, and marketing is required to find opportunities to use the CRM platform for business support. Data analysis is conducted to provide insights, reports, and support for special projects and planning cycles. The focus is on converting long-term plans into actionable targets and achievements, effectively segmenting the database for targeted marketing initiatives. Monitoring the sales funnel, closure rates, and tracking market metrics and trends are crucial. Additionally, the role includes crafting important metric reports to measure sales and marketing progress and developing dashboards to improve the efficiency and effectiveness of the organization.
Customer Information Management
Handle new customer account set up and closure procedures
Support customer-facing price lists based on contractual agreements
Lead distribution information and tracking
Support contract and customer contact information
Administration
Lead all aspects of user accounts and access rights
Monitor and improve data quality
Support and resolve user access or data entry issues
Maintain and update CRM master data and manage data rules
Role Requirements
Bachelor's degree or equivalent experience
2-3 years of experience in Data Analysis
3-4 years of technical expertise with CRM such as Salesforce and data systems such as SAP and SAP Customer Experience solutions
Strong project management skills with the ability to manage projects end-to-end
Attention to detail is crucial
Excellent communication skills, customer service-oriented
Strong expertise and proficiency in CRM tools with the ability to train and support team members in effectively utilizing the CRM tool.
Ability to work effectively with deadlines, prioritizing multiple tasks simultaneously
Preferred Skills
- 2 years of Sales and Marketing experience and/or Customer Service
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company-matched pension plan
Three weeks of vacation and five personal paid holidays
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender, or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off Nespresso Coffee Machine, Capsules, and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
We encourage qualified applicants to bring their outstanding and diverse experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
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