Job Information
Tamarindo Associate Director, PR & Communications in Oxford, United Kingdom
ABOUT THE ROLE
The successful candidate will take ownership of a portfolio of clients and will lead a series of PR and communication account teams to deliver strategic, high impact work. Skilled in messaging, positioning and all matters related to public relations and strategic communications consulting, they will be confident working with a high-level of autonomy and accountability.
A strong track record of client retention and growth is essential. The successful candidate will be responsible for the retention and growth of the clients within their portfolio. They will work closely with Directors to renew contracts and successfully onboard new business, directly supporting delivery against company revenue and associated growth targets.
The right candidate will be adept at building strong, trusted relationships with c-suite level clients and experienced in providing accurate, high-level strategic advice. They will be an empathetic leader, able to engage, motivate and nurture teams to deliver excellent work.
Working with other Associate Directors, the successful candidate will build out internal training and onboarding processes and oversee team engagement and retention initiatives to directly support the business build high performing teams. They will also support wider businesses initiatives where appropriate, for example supporting on internal communications strategies and community-led initiatives.
This is a permanent role and can either be full time or 4-days a week depending on candidate needs. In the communications team, we work on a hybrid basis with an expectation that an Associate Director will be in the office 2-3 days/ week unless other arrangements are made directly.
KEY TASKS & RESPONSIBILITIES
Account and Client Management
Own a portfolio of approximately 6-7 clients becoming the most senior point of contact for clients and the account team lead.
Be a trusted advisor for your clients able to offer quick and intelligent counsel under pressure.
Have a thorough understanding of client's business objectives and commercial goals ensuring that the communications strategy for each campaign support these objectives.
Always ensure the delivery of contractual campaign KPIs as a baseline account requirement
Lead proactive activity to deliver value to clients beyond contractual KPIs in line with their business objectives and commercial goals.
Lead on strategic, project-based work for clients including messaging and campaign planning.
Actively deliver high-value communications work for clients including crafting thought-leadership content, opinion-based press releases and delivering crisis comms or advice on stakeholder engagement.
Lead and support the account team to recognise and reinforce the benefit of delivering consistent, commercially focused campaigns that meet contracted KPIs and deepen retained client relationships.
Review work from the communications team to always ensure high-quality outputs.
Oversee client reporting, ensuring that the client understands the value of the work we deliver and how it is helping its wider business strategy.
Ensure all your accounts are run efficiently and profitably, in line with contracted hours, while delivering required value to the client.
With other Associate Directors, own the communications team resource planning keeping the tracking documents up to date and competently advising Directors on available resources
Support wider business initiatives where needed including internal and community-lead projects
Business Development
Own the retention and growth of your client portfolio, supporting key growth metrics for the business including life-time client value and average client value.
Pro-actively develop opportunities to cross-sell other Tamarindo products and services into your portfolio and engender the same proactive approach within the team.
Work with other team members to source and secure new client briefs that align with Tamarindo's mission and revenue growth targets.
Work alongside the team to refine and shape the service proposition that we present to existing Tamarindo clients and to prospects.
Work alongside other Associate Directors to ensure the team have what they need to deliver their best work including skills training, processes, and technology, creating a case for additional budget, where needed.
People Development
Directly line manage Account Managers and Account Executives through Tamarindo's People Development Programme, ensuring they get the right support and that they have clarity on the expectations of their role.
Proactively provide high-level counsel and advice to all communications team members.
Develop, implement, and update internal training initiatives and onboarding practices to support high performance
Play a key role in the successful onboarding of new Tamarindo joiners; supporting their skills development and helping to foster the right foundations in attitude and approach. Promote the Tamarindo way.
Foster a sense of pride in the delivery of client work and activity and work closely with our account teams – at all levels – to enable effective management and accountability throughout.
Support the senior management team to foster a learning culture in line with Tamarindo's values.
KEY SKILLS & ATTRIBUTES
The right candidate will have a strong record of performance working in a professional services environment, exceeding targets, year on year. Specifically:
Excellent listening, communication, and negotiation skills
The ability to work accurately, autonomously and to a high level, at speed
Business acumen, strategic thinking, and strong analytical skills
Strong organisational skills and the ability to work on multiple work streams at the same time
A growth mindset and understanding of key business metrics
Empathetic leadership
Ability to work proactively and independently
An affinity to the global renewable energy and clean technology sector is essential. Experience working in or with this sector is desirable
HOW WE WORK
At Tamarindo we enjoy an open and honest working environment where everyone is required to think on their feet and take a hands-on approach and where everyone can share ideas and contribute meaningfully to campaigns.
We don't just deliver adequate services for our clients but look to go above and beyond to become trusted advisors who make a commercial difference to the businesses we support. As a result, we are renowned for delivering campaigns that create real momentum and tangible results for clients within the energy, renewable energy and clean technology sectors.
At Tamarindo we are driven and guided by our values, and we actively use these to recruit, manage and empower our team. At Tamarindo, we……
· … are DEDICATED to the sector we serve and believe we can help it succeed
· … are AMBITIOUS for our clients, our colleagues and ourselves
· … BALANCE tenacity and pride in our work with a life beyond the office
· …value INTEGRITY above all else, striving to earn and retain the trust of our customers and colleagues
· …celebrate ORIGINALITY by first listening to our customers and colleagues, understanding their perspectives, and then thinking for ourselves