Job Information
FLOW CONTROL GROUP Customer Service Representative - 706 in PEWAUKEE, Wisconsin
JOB REQUIREMENTS: Customer Service Representative - 706 DESCRIPTION/RESPONSIBILITIES: Customer Service Representative Pewaukee, WI, USA Req #706 Thursday, June 6, 2024 Company: Tri-Phase Automation Summary This role is for the Associate to join our Customer Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, RMA, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members. Responsibilities * Responsible for entering orders, including the placement of vendor purchase orders if necessary. * Responsible for notifying the customer that their order has been received via an order acknowledgement. * Responsible for obtaining vendor confirmations and checking those confirmations against our purchase order for accuracy. * Reviews and monitors each order to ensure timely product delivery. * Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Manage large amounts of incoming emails and calls from customers and vendors. * Need to understand and learn management of the Return Material Authorization (RMA) process. * Identify and assess customers\' needs to achieve satisfaction. * Build sustainable relationships of trust through open and interactive communication. * Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Follow communication procedures, guidelines, and policies. * Special projects as required. #triphase #FCG-L #LI-IP1 No Agencies, Please Other details * Pay Type Hourly Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications * Bachelor\'s degree is desired, not required. * Experience in a customer service setting is a plus. * Strong communication skills needed. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=04855e4cfae08e66b4e780ae3b2cb691 Other: Applicants ONLY to apply via URL link provided!