Job Information
Penn Medicine Radiology Aide for CT- HUP FT (Mon-Fri 11am-730pm) in Philadelphia, Pennsylvania
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
- The Radiology Aide greets and provides information to help orient patients and family members to the section, the department and the facility. Notifies appropriate section of patients' arrival and communicates movement of patients within the facility. Will troubleshoot to resolve patient and family member needs and problems and escorts and directs patients and family members to appropriate areas. Facilities access to all UPHS clinical services in response to patients' needs. Patients taken to exam areas within 10 minutes. Aides demonstrate excellent customer service skills and patient feedback reflects high level of satisfaction. Recovery system and resolution strategies meet or exceed patient's expectations.
Responsibilities:
Anticipates and resolves scheduling conflicts/patient delays
Contacts sections with notification of emergency exams
Shares collected patient information and reported findings; with appropriate personnel communicates and resolves problems with insufficient data
Troubleshoots issues that impact resource utilization and communicates patterns of misutilization to appropriate parties Is expected to support and comply with all standards for UPHS licensure; to include JCAHO, State and any other licensing agency.
Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.
Expresses Compassion and Hospitality Smiles and warmly welcomes patients, customers, and all staff members in all interactions
Notices and acts on opportunities to give directions, answer a question or provide information or reassurance
Displays sensitivity to feelings of patients, customers, and staff members
Discusses patient issues privately and in an appropriate setting
Stays calm, organized, patient and constructive in stressful situations
Demonstrates Passion for Quality and Service Adapts roles/responsibilities to meet or exceed customer needs through quality care and service
Accepts ownership to ensure fulfillment of customer needs
Anticipates customer expectations and acts to meet them
Wins customer loyalty with superior service
Works Together for Results Understands the value of working with others
Demonstrates a willing commitment to working cooperatively with others
Negotiates and delivers on agreed upon commitments
Provides timely, fact-based, constructive and appreciative feedback in all directions Listens actively, carefully and respectfully to what others have to say to truly understand their perspectives Effectively works with others to achieve UPHS’ commitment to its’ patients, to education and to research
Demonstrates Ownership & Accountability Continually seeks the highest standards for personal and professional performance
Takes personal ownership for understanding and meeting the needs of customers, fellow staff members and faculty to achieve UPHS’ commitment to its patients, to education and to research
Takes responsibility for one’s actions
Makes decisions as though UPHS’ resources were one’s own Manages Resources & Processes
Consistently seeks to improve easy access to great quality care, great service and great value
Creates processes to ensure continual communication Understands capabilities and availability of resources Utilizes resources to strengthen results for customers, fellow staff members and health system
Continuously Learns & Improves Performance Proactively seeks out and creates opportunities for lifelong learning
Seeks out and acts on feedback to improve behavior
Share ideas, information and knowledge with others Takes every opportunity to continuously learn and improve Interpersonal Relations
Listens willingly to concerns expressed by others
Takes initiative to resolve conflicts
Responds with empathy to patients, customers and internal staff Supports diversity by demonstrating fairness and respect for needs of team members, patients and their families
Exercises complete patient confidentiality in all dealings with patient information Demonstrates resilient behavior in supporting patients, fellow staff members and other UPHS personnel
Communication Exchanges information clearly, concisely and accurately
Presents ideas and information in ways that others can easily understand through both written and verbal practices
Writes concise, accurate and well organized documentation dealing patient encounters Keeps patients and family members informed about activities to be performed
Relays information to appropriate staff, referring office practices and other necessary parties in a timely and accurate way
Organization Routinely reviews responsibilities and prioritizes assignments to achieve successful outcomes for patients, fellow staff members and other UPHS personnel
Processes written material, documentation and other report assignments quickly accurately
Coordinate multiple assignments and tasks for successful delivery with complete effectiveness Problem Solving Identifies and uses resources to solve patient and family concerns
Takes initiative to identify problems and potential solutions Makes decisions that represent the UPHS system view of customer service, resource management and quality care
Transports patients as needed and requested Handles patient paperwork with utmost care to ensure correct flow of patient through the department
Maintains a safe environment for patients
Does not leave patients unattended Is explicit and patient when interacting with patients, family members and care givers Provides instruction to patients/caregivers; allows time for questions, etc.
Speaks respectfully to adult patients
Credentials:
- CPR required within 6 months of hire
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 211689