United Spinal Association Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6546692

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Phoenix Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position.

Essential Duties and Responsibilities include but are not limited to:\ \ In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow.\ Screen applications for NA Expedite criteria.\ Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process.\ Scan and upload documents into the FAAs Document Management System and FAAs Eligibility System into the appropriate document type.\ May translate or submit translation when appropriate.\ Issue EBT cards.\ Ensure the NVRA process is followed.\ Open and date stamp incoming mail.\ Data entering applications.\ Resolve client issues.\ Responds to difficult, time sensitive complaints and feedback.\ Refer customers to upper management for unresolved issues.\ Provide conflict de-escalation in dealing with irate clients.\ Prepare, monitor, and submit reports.\ Ordering and storing office supplies and equipment.\ Troubleshooting equipment by contacting the Helpdesk or Resolution center.\ Key ETE information into an automated system accurately and timely for self and as a proxy.