Job Information
Concentrix Group Manager, Strategy in Phoenix, Arizona
Job Title:
Group Manager, Strategy
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
About Us & The Role
Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!
At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.
Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is searching for a talented CX Engagement Solutions Group Manager to independently lead one or more teams through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, independent initiative, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
Essential Functions/Core Responsibilities
Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
Build trusted client relationships through proactive account management and exceptional project delivery
Lead 1-2 client engagements concurrently, or a single client account with multiple embedded work streams; Provide management of all work streams supporting the client project – viewed upon by client as the SME responsible for the overall project delivery
Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
Lead a high performing team to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios
Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights
Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
Lead internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
Partner cross-functionally to translate business needs into new solutions
Manage contract, timeline, budget and all deliverables for internal or external client projects
Teach others how to derive insights that are not obvious, recognize account growth opportunities, and have a solid business case for success
Oversee individual contributors on successful consulting engagements as well as perform day to day people management of multiple direct reports
Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement and effectiveness
Participate in practice building activities (e.g., recruiting, pre-sales marketing material and thought leadership development)
Candidate Background & Profile
Demonstrated ability to plan and manage the work of other team members and consistently deliver high quality work products
Experience supervising team members by providing project-specific direction, guidance on consulting capabilities and ongoing professional development
Strong interpersonal communication skills and ability to work well in teams
Strong problem-solving, analytical and quantitative skills
Results orientation / self-directed -- ability to drive change in unstructured environment
Ability to effectively structure problems, solutions and influence clients to purchase services
Plan and manage multiple work streams in support of large, complex projects
Develop and structure key components of client deliverables (ROI Analysis, statistical analysis, strategic assessments, communications, business process mapping, etc.)
Ability to work and lead others in ambiguous situations
Recognized as an expert in consulting field, knowledgeable of emerging trends and industry best practices
Advanced knowledge of a data analysis methodology; Green or Black Belt Six Sigma certification nice to have
Minimum 8 years’ experience in consulting, customer relationship management, analytical analysis and/or statistical analysis
Solid understanding of contact centers and self-service channels
Must have proficiency with various software programs including Microsoft Office applications, especially Microsoft Excel and PowerPoint
Excellent written communication skills and oral presentation skills
#ConcentrixCatalyst
Location:
USA, IA, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .