Job Information
Oxy, Inc. Field Network Rockies IT Expert in Platteville, Colorado
Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions.
We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.
We are looking for an experienced and motivated individual to fill the position of IT Advisor within Field Network Rockies department located in Platteville, CO.
A successful candidate will ultimately be responsible for the delivery of secure, performant, reliable, and efficient end-to-end network services for Industrial Control Systems (ICS), Automation, Drilling, and any other critical business unit network services in Rockies Business Units.
Duties and responsibilities include: - Analyze, troubleshoot and resolve complex networking problems that impact business applications and services. Utilize IT Service Management tools to document, manage, and resolve operational, infrastructure or hardware incidents and request items. Working continuously on a task until completion or escalating to the next level support. Prioritizing and managing many open items at one time. Monitor automated alerts generated by system management tools and make decisions on the most effective resolution. 24/7 availability while on-call, including use of a cell phone off hours support and weekend on-call status. Travel to field locations to restore services (Towers, Communication Shelters, Fiber Vaults, Well Facilities, and other field location that may house network equipment). Provide solutions to complex problems on the integration of various technologies including connectivity issues Collaborate with IT, managers, and other stakeholders to develop an action plan for improved operations - Participate in the design, testing and deployment of network technologies throughout the field. Install, configure, test and maintain operation of upgraded and new network related devices and services based on user- and service-defined requirements. Deeply engaged with business units to ensure deadlines and objectives are well understood and met. Keep customer base informed of changes and issues within the field network environment. Assist in identifying hardware / software needs and provide advice regarding current options, policies and procedures. Unbox, inventory, test, and install field communications hardware at sites in the work region. Work to join infrastructure to a cloud management platform, central management, and monitoring tools. Schedule formal change requests to field network systems for firmware updates, security changes, and other configuration changes. Set and achieve goals necessary for the optimization of field network focusing on people, processes and technology. Responsible for success of assigned field network projects and the lifecycle including initiating, planning, budgeting, executing, procurement, documentation, closing, and continuous improvement. Utilize ServiceNow to document, manage, and report status about projects. Coordinate asset and inventory management for field network infrastructure. - Document technical processes and troubleshooting guidelines. Document system designs, as-built diagrams, and all operational about Oxy's field area networks and publish on the intranet as guidelines for the entire organization. Documentation and knowledge transfer, such as maintaining and providing solution documentation to other team members, IT and business areas, detailing hardware installations, logically storing project files, and cross training. Participate in the analysis and selection of new technology required for expanding computing needs throughout the organization. Work with competing vendors to determine the best selection based on price, technical functionality, durability, manufacturer support, manufacturer vision and position.
Qualifications Required Qualifications: In-depth understanding and troubleshooting skills of cabling infrastructure (Layer 1 - Fiber, Copper), common wired network devices, IP telephony, two-way radio, local area networks, wide area networks, and potential connectivity issues for each. Results oriented and creative in applying expert technical knowledge to solve problems. Collaborative with peers in learning expert-level knowledge proactively before it is needed. Takes risks by participating in innovative activities or those requiring new knowledge or emerging technologies. Collaboration with peers takes place to solve complex business and technical problems. Takes risks by participating in innovative activities or those involving emerging technologies. Understands the concepts of scope and time/resource management, can proactively plan complex project work that involves multiple disciplines and be accountable for the results. Proactively seeks out and successfully participates in and collaborates on highly complex assigned project work that spans different technical domains. Understands complex documents and effectively composes documentation and presentations spanning multiple disciplines. Effectively communicates different types of complex problems and resolutions