Job Information
Robert Half Customer Service Manager in Queens, New York
Description We are seeking an Outreach Coordinator to join our engineering team in Brooklyn, New York. This role is focused on customer service management and is instrumental in expanding our operations. You will be responsible for day-to-day outreach to contractors and engineering firms, with the aim of integrating them into our energy efficiency program. This on-site role also involves phone outreach, attending events, creating presentations, and training contractors on the project submission process. This job offers a contract to hire employment opportunity.
Responsibilities:
• Conduct daily outreach to HVAC contractors, refrigeration contractors, plumbing contractors and engineering firms
• Promote our Con Ed Small Business Energy Efficiency Program to potential partners
• Use phone outreach as a primary means of communication with potential partners
• Attend industry events to network and connect with potential partners
• Develop and deliver presentations to contractors to explain the benefits of our program
• Conduct training sessions to guide contractors through the project submission process
• Use CRM, ERP solutions, and Microsoft Excel to manage customer service and project submission processes
• Handle any complaints or inquiries from contractors regarding the project submission process
• Collaborate with the team to improve the efficiency and effectiveness of our outreach efforts
• Monitor and report on the success of the outreach program to the management team. Requirements • Applicant must possess a minimum of 1 year experience in an engineering role, preferably in a customer service managerial position.
• Proficiency in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions is required.
• Familiarity with IBM AS/400 is a significant advantage.
• Ability to work with management systems effectively.
• Proficiency in Microsoft Excel is necessary.
• Experience with 'About Time' software is desirable.
• Ability to handle billing functions effectively.
• Experience in cash handling and cash activity is a plus.
• Proven record in complaint handling and providing excellent customer service.
• Strong interpersonal skills, with a customer-first mindset.
• Excellent problem-solving abilities and a detail-oriented approach to tasks.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, team-oriented environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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